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March 2024 by JanelleMarie J.
My experience at Firestone at 10014 Monroe should be the gold standard for all auto service locations throughout the auto brands! When I arrived, Seth pleasantly greeted me and registered my car and I. He shared that he was in training which to me demonstrated excellent communication and also managed my expectations of him. While checking me in, he confirmed his moves with Jordan, which also speaks to their internal communication and training style. My appointment was made for the next day. When I arrived the next day, I was was checked in by the store manager, Kendell to came out as he noticed that Jordan was working with someone and didn't want me to wait. Here is the amazing part! While I was waiting for my car to be fixed, I witness JORDAN deal with a disrespectful and condescending customer with patience, respect and grace. Right after that customer, was another customer who passively took out their frustration on JORDAN and he again handled with grace, respect and excellent customer service! I then had an awesome conversation with the manager, Kendell. He educated me and dispelled myths that other auto service locations had shared, no doubt in efforts to get additional funds from me. He didn't rush me out, he SPOKE to me not through me like many other experiences I have had. NEVER have I had such an awesome experience at an auto care location, this reminded me of the times long ago you hear stories told where everyone knew and respected each other at general stores and such. I received excellent customer service, and education and the auto technicians did GREAT work on my car, I mean I wanted to bring them donuts when I left but didn't have time. If you have to travel to this firestone location, do that! Jordan, Kendall and Seth, and the auto technicians.... GREAT JOB!
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February 2024 by Joseph A
I used to highly recommend Firestone to my friends, family, and customers because of their expertise and excellent service. However, I have recently been disappointed with their level of service. On multiple occasions, I have made appointments only to wait for hours until the work actually begins. It's frustrating to have to remind them that we can't wait for hours for a simple oil change or battery replacement. Consequently, I have started directing nearly 150 customers to Firestone's competitors due to the poor customer service experience.Furthermore, the quality of work has also been disappointing. Many times, the work is incomplete, rushed, and requires additional fixes elsewhere because it was not done correctly the first time.Overall, I am deeply disappointed with the current state of service at Firestone. I can no longer vouch for their reliability or recommend them to others.
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February 2024 by Rob Osborn
Superior service. Expert diagnosis of the problem with my car.
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February 2024 by Elisha Polk
The last appointment was easy to schedule and reasonable completion time. The work seems to have been done thoroughly and professionally. When I arrived Tanika helped me get checked in and was the one to help me throughout the service process. I appreciate her time and knowledge.
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January 2024 by O.Gayle DVM
Greeted as I walked in. Quickly got me checked in even without an appointment. Did not feel the wait was very long. Both gentlemen at the desk were very nice.
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January 2024 by Jeff Aughenbaugh
Good people work here. Knowledgeable, great communicators, friendly.However, there was a supplier issue on the Sunday of my appointment (technically not their problem, I get it, but still), I left six hours later with a squealing power steering pump. Part was ordered, arrived 4 days later and the problem was fixed. Thank you.The team did a great job addressing issues that my 13 year old car needed (nail in the tire I didn't know about [warranty], lifetime alignment performed) while I waited. Thank you again.Unfortunately, the prices are too high. Estimates for repairs recommended were lower at other shops. I understand that you need to eat, but I do too.I will return for my lifetime alignment, and to see friendly faces, but that's it.
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January 2024 by June Summer
I am so very pleased by this store. I recently have been to Firestone on Monroe RD to get an oil change. I was there watching the service manager navigate through that store extremely fast with excellent customer Service. She constantly checked in on all of the customers making sure we were okay. Giving updates on all of our services on our cars. Tenika was not only the best Service manager I’ve seen in 3 years of coming to Firestones in North Carolina She was also the ONLY one running that store by herself at the time. The ONLY one inside operating. I gave her a hug just to let her know how pleased I was with this service on Monroe Road. Thank you so much Tenika Forte.
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January 2024 by Crystal Molina
The employees were extremely helpful and responsive. Customer service was extraordinary. The technicians worked diligently and service was rendered promptly.
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December 2023 by jeff bernard
The Firestone team kept me informed and they were courteous and “got the job done” !
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December 2023 by Brandon Moore
The worst place!!! Rude and will over charge you!!
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December 2023 by Todd Fuller
I really appreciate the work by the technician, and Tenika Forte especially - she made the visit very efficient and quick. I took one of three of our vehicles in - 2016 Chevy Silverado - for lifetime alignment check. Tenika even had the technician quickly reprogram the TPMS sensors to correctly match the wheel position, when, the day prior Rick Hendrick City Chevrolet failed to do this. I took this vehicle to this dealer for some dealer work the day prior, and had a complementary oil/tire rotation there; but from a prior experience at this dealer, *specifically* requested in writing in their appointment request, and, with their service advisor to re-program the TPMS sensor positions after rotation, because, when they did NOT do that after a March visit there for dealer work - I took a nail a week later and could not tell which tire was leaking fast enough in time before it went flat..... Ridiculous that a Chevy dealer can't get it right, two visits in a ro.. But thank you Tenika!
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December 2023 by Cure CureL
I was fortunate to get a next-day appointment, due to an unexpected issue with my car. I was greeted immediately upon entering the store. Tinika and the young man that closed out my invoice were absolutely awesome. My unexpected repair was completed satisfactorily, and there were no additional costs to what I was told to expect.
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November 2023 by M
I had been going to this location for many years, made an appointment for an oil change. When I got there, I asked for washer fluid. When I paid, I noticed the bill was higher than usual, but I had a new vehicle, and I thought maybe it was more expensive. Anyway, after I left, I looked at the bill, they charged me for windshield wipers. I have a vehicle that is less than a year old. I promptly called the store, they told me to call back in a few days to talk to the manager. Contacted the main company, they referred me to the store. Long story short, I got new wipers that I didn't want or need, they did nothing about it. I won't go there again.
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November 2023 by Madeline Rousseaux
Had the best experience here! Got a flat and came in right at closing time, however, the manager and his team were so kind and helpful. Definitely recommend
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November 2023 by Alan Z.
Just don't do it. Had a misfire on cylinder 2 and they quoted me nearly $2k to have it replaced because of "other issues " took it down the street to a local mechanic who fix the coil and spark plug and it has been running great since for only $200 bucks. Firestone has lost my business for good.
