Firestone Complete Auto Care in Matthews, NC has a long history of helping neighbors since 1926, offering a wide range of auto services from tire sales to repairs and maintenance. Customers appreciate the knowledgeable and friendly staff, with many praising employees like Frankie and Tomas for their excellent customer service and expertise. The team is committed to providing reliable and affordable auto care, ensuring vehicles are well-maintained and issues are resolved efficiently. Notably, the location successfully handled a complex problem with a 2005 Chevy Silverado, ultimately resolving an issue that several other mechanics could not fix, which fostered strong customer loyalty. While most reviews highlight positive experiences, there was a minor disappointment when a customer was advised to replace a battery they had purchased just a few months earlier; however, this did not overshadow the overall quality of service. Customers also value the quick and thorough services such as tire replacements, wheel alignments, and oil changes, often scheduling future appointments during visits. The store emphasizes creating a welcoming atmosphere, with staff demonstrating professionalism and a focus on customer satisfaction. Overall, Firestone in Matthews is known for its trustworthy service, knowledgeable team, and commitment to helping customers keep their vehicles in top condition.
Andres was great! Extremely fast and accurate on his work. Takes great pride and has great professionalism if i have a car issue ill always plan to go back to my new friend andres! And didn’t try to upcharge on work i didn’t need done like others have in the past! Thanks man
August 2026
The store manager Andres was very patient and explained me every single detail about the issue that I had with my car. I appreciate his honesty.
June 2026
Reese did an amazing job! Thank you for your kindness and professionalism. Keep him on staff!
