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December 2023 by Ashley Little
Not worth the price. I stayed 5 nights and encountered roaches in the bathroom. I was told the smell in the lobby was from a pipe busting. The breakfast was cold, only two hot items besides waffles, which were eggs and meat. Everything else was cold, there was also no microwave in the dining area to heat the cold food.
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December 2023 by Amber Cotoia
BUGS BUGS BUGS. 2 rooms the first had BUGS everywhere. So we asked for another room. Not as many but on the ceiling, TV and windows were bugs. The morning desk person was rude about it. Said something like we should have changed hotels.. in the middle of the night after spending $100+ on this room.The smell when you walk in is a poop smell, punch to the face. Hallways outside the rooms smell like 100 wet dogs.One look at the ice machine and decided warm water was fine.We didn't even look at the breakfast because our room was infested the kitchen was not going to be trusted.Can't believe this is a Hiton property.Talked to Hilton customer support and they said they'd tell "someone".The absolute worst part was the bed. 6 springs poked me all night. We would have had a nice stay at a roadside motel. This place is one of the worst stays of my life.
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December 2023 by Mackenzie Mills
Overall, great stay for a work trip.The front desk staff are so pleasant and welcoming. Something I noticed that impressed me was when I billed a snack item from the market to my room, they didn't ask me for my room number. instead, they asked for my name. (I've seen it vary depending on the hotel) As someone who usually travels solo for work, I feel so uncomfortable saying my room number in front of other guests for security reasons. Not sure if thats usual practice at this hotel, but if so, I appreciate it!
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December 2023 by Kizzie Haynes
Birthday ? Weekend nice place room clean, front area clean and friendly customer services. Breakfast in the morning and Yes there is a smell in the lobby maybe you all spray something in the air or burn a candle sometimes. Good place to
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November 2023 by Allen Dermes
Location excellent. Service horrible, very dry unresponsive employees. Someone next door was smoking cigarettes and weed. The smell was all in my room. I called downstairs to tell them and was told " What do you want me to do about it.".. I had body lotion bottle as body wash I told front desk Monday night and the dude didn't believe me. He said housekeeping will check. They never checked. They clean the rooms every 4 days, unless you request. No wonder there is roaches everywhere. I had one on my bed Tuesday night. Worse service and worse hotel experience I have ever had. As an weekly traveler I stay at Marriott or Holiday Inn. I have never had service that was horrible as this. Unbelievable, Hilton, listen to the customer apparently this is a problem at this location. I recommend you getting it fixed. I canceled my next 2 reservation at this location. I cannot believe for the amount I paid how horrible it was..
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November 2023 by Grayson Jones
By far the worst hotel experiences I’ve had yet. My first night I (and multiple coworkers staying there) got a call in our rooms around 11pm asking if our rooms were okay. Multiple times I couldn’t get into my room because my key kept stop working. One person in my party had found dead bugs in their room. Lobby had a strong sewage smell all the time, with manager needing to spray febreeze to try and mask the smell. But biggest thing for me was receiving a call from the front desk at 11pm at night. Beyond unacceptable.
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November 2023 by Carrie Upchurch
We just stayed one night here and it was definitely a need of some deep cleaning and attention to some details. However I only wanted to leave the review to say how much I appreciated Cedric and his kindness and attentiveness. He is an asset to this hotel!
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November 2023 by Earl Fransua
They have cockroaches on the floor and on the walls I told the hotel manager and with no emotion told me that he would give me my money back and I can go stay at a different hotel. I quote “ there are plenty of other hotels in the area” I had traveled for 1100 miles, trusted Hilton to be legit and this is how I get treated, he could care less, no empathy I know he’s from New York but come on, forget about it, so anyways I called Priceline and they told me to go kick rocks. They might as well be AI . There’s nothing they can do about it. It’s 3 o’clock in the morning and what am I gonna do, there’s roaches here and they also offer a free breakfast in the morning. Think about that. They just don’t care. Why do I feel like I’m the one being out of line? I guess the people at Priceline and the manager are ok with having cockroaches in their beds. How disgusting!! The posted picture is a crushed roaach that I killed on the wall. Maybe the president and vice president of this company should come stay at this hotel, and have a good time here they treat us like we’re are second hand people and we deserve to live in the trash that they offer us. I’m gonna make sure that on every social media site I place this comment. Why, not if I can get 20 people or 30 people not ever come here again that seems about right! A
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November 2023 by David Yensan
Won't be staying at this location again. The cockroaches were on the 5th floor of the hotel. There's a pic to prove. We left after 10 mins of being in our room. Also booked a 2 queen room and by the time we got there they told me they didn't have one so I was going to sleep on the floor until we seen the cockroachs.
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November 2023 by Earl F.
They have cockroaches on the floor and on the walls I told the hotel manager and with no emotion told me that he would give me my money back and I can go stay at a different hotel. I quote " there are plenty of other hotels in the area" I had traveled for 1100 miles, trusted Hilton to be legit and this is how I get treated, he could care less, no empathy I know he's from New York but come on, forget about it, so anyways I called Priceline and they told me to go kick rocks. They might as well be AI . There's nothing they can do about it. It's 3 o'clock in the morning and what am I gonna do, there's roaches here and they also offer a free breakfast in the morning. Think about that. They just don't care. Why do I feel like I'm the one being out of line? I guess the people at Priceline and the manager are ok with having cockroaches in their beds. How disgusting!! The posted picture is a crushed roaach that I killed on the wall. Maybe the president and vice president of this company should come stay at this hotel, and have a good time here they treat us like we're are second hand people and we deserve to live in the trash that they offer us. I'm gonna make sure that on every social media site I place this comment. Why, not if I can get 20 people or 30 people not ever come here again that seems about right!
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November 2023 by Ken Mickel
Extremely limited. Breakfast. Shower had mildew all around the base. Also, no microwave oven in dining area to warm items chosen. There was banging on doors beginning at about 3 am and loud voices. This is an addendum to previous comments,
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October 2023 by Shane P.
Worst Hampton I have ever stayed at !!! I am a honors member with Hilton and embarrassed about this place. This place had no USB ports. WIFI DOES NOT WORK !!!!! Smells like sewer water. Breakfast terrible. They put out all the stuff for waffles but no waffles maker ??? WTF ?!!! When asked they said it was broken. Lol Then why put the syrup out I was so excited to have a waffle. Water soaked carpet no soap shampoo hardly any towels. Management needs to be fired. Hilton corp needs to come here.
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October 2023 by Pat Cook
Hampton inn MatthewsRemote to TV didn’t work on the top 2 rows. Can’t turn it on/off nor get menuKey on my phone app never workedFrig froze all our food even after turning it down or upBathroom is small , too small for handicap people I’m sureToilet needed manual shut off.Shower doors are hung wrongLobby & side entrance smelled like sewageI don’t recommend this hotel at all. I have been a Diamond member for several years and liked all the Hampton Inns I have been to, But this one was the worst I’ve ever stayed at.
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October 2023 by Laura G.
I wish I could give them no stars. There is a foul odor of sewage as you walk into lobby. It was also in elevator. I asked front desk man to cancel room but of course he couldn't do anything because I made it thru Expedia. Thanks rude front desk guy. Why did you offer to cancel it without looking to see how it was booked. Long story short Expedia called front desk and allowed cancellation. This whole process was a waste of my time and energy and can you imagine eating breakfast while you are smelling sewage!!!!! This hotel should be shut down until fixed. Hilton I am ashamed of you for allowing this to continue. And front desk man you need a few classes in customer service and a mask so you won't have to smell poo all day at work.
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October 2023 by Darin W.
Horrible hotel. Payed extra for an upgraded room. Got to the room after walking through the smell of sewage to find a non upgraded tired room. The hotel needs a serious makeover and should not be allowed to be called a Hilton. Staff was unfriendly. Not one hello, good morning or even eye contact. Went to what is supposed to be a gym. A bike and broken treadmill. Breakfast is the worst I have seen in a long time. Owners should be ashamed of this place. I am a Diamond member, but today I am sickened by this hotel. Hilton, you are better than this. If your owners can't keep standards, get rid of the.
