-
November 2023 by Lynne DiLeo
Don't use box store tile on a major tile project. Check out The Tile Shop before committing to the project. Naomi and her coworkers who are design expects know what they're doing. They know tile and how to coordinate beautiful ideas. I went with my ideas, but Naomi helped me pull it all together. I love the end project.
-
November 2023 by Lindsay Collazo
We were pleasantly surprised with the wonderful service we received at The Tile Shop while working with assistant manager, Bryan Shanahan. I walked in with a busy toddler and within the hour we had all of our tile picked out for our primary bath thanks to Bryan. He listens to your vision and offers his expertise at the appropriate times making it a smooth process. He also spent significant time with me and my husband over the phone as we finalized and tweaked order details. I would highly recommend The Tile Shop and make sure to ask for Bryan! You can tell he cares that you are happy with the final product!
-
November 2023 by Pam Mac
My first visit to the tile shop. I am looking to possibly tile my fireplace. Was greeted by a very friendly associate who showed me numerous tile selections. Way many to selections to wrap my head around so I will be returning with a friend who is a interior designer to help me make a selection. Definitely a wide variety and beautiful selection of tile.
-
September 2023 by Mary Johnson
My husband and I had the pleasure of working with the assistant manager, Bryan Shanahan, when we were shopping for tile recently, and he was invaluable. He was extremely helpful and did an excellent job helping us find the right tile for our project and our style. We had a sense for what we were looking for, but Bryan really brought it to life. He listened to us and always offered options. I would highly recommend The Tile Shop and Bryan!
-
August 2023 by Michael Trotta
Well we are in the process of giving our kitchen a makeover and after we finalized the countertops our contractor told us to head to The Tile Shop in Matthews. My wife really wasn't ready for tile, but she agreed to go and look. Thats where we met Bryan. Super friendly guy and once my wife saw the immense selections she decided let's do this. We showed Bryan pictures of our countertops and told him to use his skills and bring us ideas for a backsplash. At this point we really didn't get into price range or anything. We just told him to go. We were super impressed as he brought us tile sample after tile sample and he really quickly understood exactly what we were looking for. This guy was impressive for someone with no true interior design training. My wife and I left there super impressed as we ordered a sample of two pieces that we want to see next to the countertops once they are done. We told him we are in no rush and he completely understood. He earned our business that day just by taking what he saw and being creative. If anyone reads this and are in the market for tile definitely go to The Tile Shop in Matthews and ask for Bryan Shanahan.
-
July 2023 by Dana McKinley
Worked with Bryan to pick out tile for a master bathroom renovation. He was very helpful and patient. We showed up with very little detail and we’re open to just about all options but he took the time to work through several iterations until we felt confident in our selections. The store has lots of inventory to choose from and the showroom has many examples of install options, which really helped. We were concerned about the size of the tile we picked but after seeing it installed, we felt good about our choice. Overall great experience.
-
July 2023 by John W.
Just walked out as our first stop on a complex bathroom repair/remodel project. This store is nicely laid out with lots of great example installations around the perimeter of the store. Outstanding service as well. David, the store manager, is very professional, knowledgeable and insightful. His super friendly and competent service was very much appreciated. We look forward to moving forward with our bathroom project!
-
July 2023 by Barbara Caputo
I’ve been working with Naomi for the past several months choosing tile for our bathroom renovation that had been delayed due to health issues of a family member. During this time I went through 4 selection changes, and each time Naomi not only accommodated my changes, she walked me through options that I might have overlooked. I changed my mind the night I placed my order, and gave her a couple of thoughts I had after looking through the website again. She not only was gracious about the change, she provided a couple of renderings from their visualizer so that I didn’t have to make another trip into town. The service Naomi provided was exceptional and over and beyond anything I could have imagined as well as an amazing experience!
-
May 2023 by Makhi Mitchell
Fast service with a smile. The manager is on point 24/7 and knows his business. He fires on all cylinders.
-
April 2023 by Leslie Nicholson
Very professional and knowledgeable staff. Used the consulting services and Naomi was amazing. She made the process of designing our new projects easy and unstressful.
-
March 2023 by Faith Lambert
Walked in and was greeted by Andy, who also helped us pick out the perfect backsplash for our kitchen. He was so kind and very knowledgeable!
-
March 2023 by Bob Lynn
Outstanding inventory. Exceptional professionals. Client experience exceeded expectations.
-
August 2022 by Jay D.
It is okay as I don't have time for that and it is not my duty to fix your company. Since you work there you call customer service etc... I got my supplies from some other business.
-
June 2022 by Danielle Nesbit Simon
I have been trough a remodel going on six months. With many disappointing episodes. I had the most amazing experience with Bryan Shanahan with The Tile Shop. It is not a large a job, but he made me feeling like I was building a multi million dollar home. So kind and professional of the product and intertwining ideas. When other products begin. This is the only place I will go. Thank you Bryan Shanahan.
-
June 2022 by Robin Frisby
I cannot to begin to tell you how professional and helpful these people are. We went to a different tile shop and walked out after 10 minutes. We drove straight here and Bryan the salesperson was so helpful and kind. They bring the tile to you after you tell them the look you are going for. Bryan was new so David the Manager was so kind to help him get the look we wanted. We had to order more tile and return other things and they were polite about the return. Granted you might pay a little more here, but for me the service cannot be matched.
