Johnston & Murphy is a store known for its helpful and professional staff, offering a positive shopping experience. Customers praise the knowledgeable employees who go out of their way to assist, whether in-store or over the phone. Staff members are described as friendly, personable, and understanding, providing outstanding customer service. The store offers high-quality shoes at prices that are lower than expected, making it a recommended place for shopping. Customers appreciate the attentive help in selecting shoes, ordering sizes not in stock, and even guidance on shoe cleaning. Overall, Johnston & Murphy is seen as a store with excellent service, good product quality, and a welcoming atmosphere that encourages repeat visits.
Sandy, the store manager is informative, observant, curtious and extremely professional. She is so knowledgeable it made us buy more! Thank you for your remarkable customer service.
September 2025
Sandi offered me outstanding customer service over the phone, placed an order! She is an asset to your establishment, in my opinion! 👏🏼
August 2024
we had the best service there. the quality of the shoes are very good and they have prices lower than I expected. I would recommend this store to my friends.
