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“I’m here to sign the praises of Tabitha Scott. She is a five star lender. She always goes above and beyond and is always there for my clients. She is an expert with down payment assistance, relocation, and so much more! Thankful for her!”
“I don't know who Jessica was but Allison Jernigan is the spit fire of smarts whom I would recommend at this Champion Credit Union location! She was very kind , very considerate, and very helpful, which took me by surprise, because finding people like that working with businesses is like finding a diamond in a rough. I walked in there feeling confused and retarded. Allison had straightened me out with a quick and easy setup. She answered every question I have thrown at her with ease, smarts, and a genuine smile. She even answered some before I could cough them up. I hope that she wasn't an A.I. Allison you were awesome! And if you leave, I'm suing for false advertising ?.”
“The people at the Hendersonville branch are amazing,.Maria the branch manager and Wyatt & Gabby have always been helpful with my accounts I recommend there services to all my friends ?”
“everybody is friendly , helpful professional especially the manager. Ive been helped by both employees and manager numerous times. The best customer service ever.”
“I’ve had a consistently great experience with the Woodforest Bank in Arden. The customer service at this location is truly top-notch — the staff is always friendly, knowledgeable, and willing to go the extra mile to help. No matter what I need, they’re always helpful and make sure everything is handled smoothly and professionally.”
“We moved to Hometrust before we moved to NC. They were exemplary in all areas. I cannot say enough about how well they communicated while we were purchasing our home. Johnson City Tennessee and Weaverville Branches were both amazing.”
“Recently worked with United Community to obtain a HELOC. Robin was extremely courteous and knowledgeable throughout the process. Will definitely recommend others seeking financing or banking to both her and the branch.”
“First Citizens Bank of Fletcher
Hwy 25 & Old Airport Road
Fletcher NC
2025 Dec 26
With digital banking and ATM drive through services, very seldom do I physically go into a bank. Convenience has removed the personal touch of banking.?
Fortunately this First Citizens location has a convenient and easy to use ATM. The location at the corner of two well traveled highways is very convenient.?”
“The staff here are very friendly and helpful. No matter how complicated my transactions sometimes are, they make it seamless. The bank is always clean, including restrooms. I have never waited more than a couple of minutes to do my transaction. The tellers are welcoming, positive and intelligent. I definitely recommend this bank over any other I've used.”
“Worked with Hidea Cruze today on a CD She was very knowledgeable and helpful. Answered y questions and I was very satisfied with our meeting she was easy to work with even called me after hours to make sure I understand everything.”
“The Pinnacle staff and Jonathan Allred have been fantastic to work with. We recently moved to town and really had not thought about moving our accounts. After dealing with this bank on a mortgage loan and how quickly and easily they were able to get this done, we were very impressed. In the process we got to know the staff in the bank and they have been extremely helpful with everything we have needed!”
“This credit union has amazing service. The women here are so genuinely kind and professional. They’re always able to help in a timely manner and they go above and beyond. Proud to have this as my bank!”
“It has been a great experience working with James securing a loan for our new house. He was on top of everything and excellent with communicating throughout the process. Tiffany was exceptional to work with as well. Thank you James & Tiffany! I couldn’t have imagined a better experience!”
“First Citizens Bank of Hendersonville
1700 Four Seasons Blvd
Hendersonville NC
2024 Dec 26
When a Christmas gift is cash, having a drive thru close by is mighty nice.”
“10 July 2025 - I arrived at the drive-up window at 11:30am, no line. The female teller gave me and warm welcome and I noticed the updated transaction tray, which she acknowledged. Everything was over so fast I didn't have time to tend any cell phone chores. Be ready, they are Fast!”
“I've been using PNC bank for probably 8+ years now and have always been satisfied with my banking experiences. The bank tellers and other employees have always been super friendly and helpful. They are always smiling and seem happy to help with anything. I appreciate that whenever I have questions about my accounts or anything, they are always so patient in helping me figure stuff out. They have many locations throughout Asheville and throughout the US. I actually first started banking with them in Michigan, and continued to do so when coming back to NC. Their website and apps are really approachable and easy to use. They are secure and I always know what is going on with my account. It is super easy to do things such as pay bills, transfer funds and check your account.”
“Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great””
“Can’t say enough great things about this organization. I became a member when they first opened the branch in Fletcher, and they’ve always been incredibly easy to do business with. I’m so happy that the branch on the south end of Hendersonville is open again. The new location is ultra-convenient, and the staff is as pleasant as ever!”
“Very happy with the care I received from the Asheville Branch on Hendersonville Road. I had to make a special trip to a TD Bank as there are no branches close to me. This branch had the best reviews of the area TD banks. The staff was very helpful - shout out to Michael Wynne and Emma for taking the time to actually listen to me. Did not get this level of caring from Corporate or a Branch in New Jersey. This level of service is severely lacking in this day and age. So happy that this branch excels in customer service.”
“Great service, fair rates, great people. I have been an LGFCU member for 10 through SECU, and I can't say enough good things about this community-focused credit union. It serves people, not profits, and the difference from commercial banks is very clear.”
“I had an issue with logging in to my mobile account & the call center exhausted their ability to help me. The only solution, I was told, was to go in to my local branch, physically, to solve the problem & that a call to that location wouldn’t be sufficient. I live in SC, so a trip to my local branch would have been a 90 minute drive! Well, I called the local branch & spoke with Hanna Kent, a loan officer, and she patiently worked with me, over the phone, & solved my problem. I’m very grateful for the ladies in the call center but going to the branch was not an option for me. My greatest thanks go out to Hanna Kent for doing what I was told could not be done!Thank you, Hanna!Margaret M CarterAndersion, SC”
“Jacob is the best customer service representative I have ever experienced. Walked me through step by step truly went above and beyond. They made my entire nightmare into an easy fix. Next level customer service! So greatful my local PNC has someone like them??Not the best bank ever with lots of "hidden" fees and rules etc. Was 100% going to change banks if this didn't work out however they made me stay due to such excellent care! If you ever need help ask for JACOB @ hendersonville branch❣️”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
“I was with Nationwide for 30 years and they kept increasing my rates by absolutely ridiculous amounts every year (no points, no accidents, no tickets.)
I switched homeowners and auto over to this Farm Bureau agency (Cody Jones) and my premiums dropped almost in half!
I am happy with the agent, the agency, and their customer service folks and am glad I made the switch.”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
“I cannot say enough good things about this branch of First Citizens and their employees. The managers, Alexis, Lee and Blair have all gone above and beyond the call of duty and it is greatly appreciated!”
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“Love First Citizens!! Been with them since I was 18 yrs old, I'm 56 now!! Never any problem with them! If there are problem that happens, they will work with you to get it fixed &, always on your side of any problem!!”