Have tried for 2 days to get help to stop payment on a transaction The 844 number puts you on hold and never answers even after hour Then I call local branch and you have to leave a message Absolutely pathetic customer service
April 2023
This bank needs to find some help or shut down. Been in the drive thru 30mins and it hasn't even moved. Thank god I didn't come after people got off work. Might still be still there. Every week it's like this.
December 2022
We called to set an appointment and explained we needed a set time due to needing to be back to work. They assured us that was fine and then made us wait well after the appointment time to see us. Extremely unhelpful and inconsiderate.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.