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June 2025 by JOHN WESCHLER
If I could give a zero rating I would. This has been by far the worst experience. I have always used Lowe's and within the past 3 years I have bought two refrigerators a dishwasher and a zero turn lawn mower. One of the perks of purchasing a lawn mower here was getting Lowe's cash rewards. It was $65 worth and now I don't have them because apparently they expire after 30 days which I think is a bunch of crap because if you buy a 5K item that's your money. I don't know why they would let them expire. I don't think I could ever do future business with Lowe's ever again seeing how much I have purchased from them within the past 5 years and they shrug their shoulders and say oh well. We don't have a process for that. I'm recommended by customer service to go into the local Lowe's and see if they will do a $65 store credit because obviously I buy a lot of things and I could use it at any of the given trips that I go every week. But nope, the shrug of the shoulder saying I don't have a process for it is all it gets. Avoid Lowe's. They just want your money. They don't really care to give you any even if you earned it and it was a perk. Use home Depot or tractor supply or anything else besides Lowe's.
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June 2025 by Joshua Walker
One of the worst Lowes I’ve been in, I was at the Pro desk for a price match of an item I needed today. It was $111 here and Amazon had it for $37.75. Even though it clearly says on the website that they price match Amazon they wouldn’t price match. It’s very sad that price matching is even a thing. You would think a large company like Lowes would have at least close to a similar price of Amazon.
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June 2025 by Walter R
Ordered 240 pounds of Salt Pellets to be delivered to a commercial building for a water treatment system we are installing. Received a notice on 6/16/25 the order was in route. Shortly thereafter I received a notice the items were returned and a credit would be issued. NO call or any other info given.
Called the store a spoke to 3 or 4 people and got nowhere. Asked to be transferred to Amy Christenbury, Store Mgr. and was left on hold. Called back, left on hold, called back and left on hold.
Terrible customer service - no one wants to help determine what happened.
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June 2025 by Donna
Almost always find what I need. The employees are friendly and helpful.
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July 2024 by John Woodard
This is review is for the Vevor Commercial Series Ice Maker Model #SSX90C. The unit does not work. The helpline does not respond. The directions are terrible. It is my belief that the positive reviews are fakes, there is no way they can be real. This unit is a piece of garbage. We have put in hours to attempt to make this thing work, we have typed messages to the helpline-no response at all. I will put it in the dumpster unused, and I will never buy a product that is made by Vevor again.
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July 2024 by Jayy Starr
i called 3 times, phone rang forever... finally someone answered... a female pro associate answered the phone (i don't remember her name and she's lucky i don't because i would've put it!) and i stated i had been trying to get someone to answer so they could check on a product for me so that i didn't make a wasted trip out there. she told me that the computer said y'all had one so i asked if she can go see if it's actually there soo didn't have to drive it there for no reason. her response to me was "that's actually all the way on the other side of the store" as if she was about to walk to new york city to check for me. transfers me to electrical, which never answered, and i gave up. if i could give ZERO stars for her ugly customer service and laziness i would!!
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July 2024 by Michael Mcalister
Typical big box Lowe's
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July 2024 by James “Jim” McMillan
My goto place for home supplies
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July 2024 by Lisa Lynn
They refuse to give cash back with my receipt, since I paid with debit. I didn't have gas to get home and they didn't care! Very unprofessional...
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July 2024 by lucius groce
It was ok but the employees looked annoyed
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July 2024 by Kathy Cox
The lady who helped me in gardening was great! The young man who loaded the soil was nice as well. Good shopping experience today! Bought 4 new Hydrangeas.
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July 2024 by Lynn Hodges
The lady that works in the paint section was very kind & very helpful.
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June 2024 by Leah McPherson
Just to let everyone know… only dudes named Alex here help you! Thanks, Alex’s!! Finally got help after 50 minutes.
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June 2024 by Tony Wells
Excellent customer service
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June 2024 by joshua gregerson
Mediocre staff. Mediocre selection of on-hand products. Employees seem far more interested in chatting with other employees than they do in assisting customers. There usually isn't a single staffed check-out line except for the contractor check-out. The shining light in the store is Cyndie from paint. I often seek her out for help because she is so personable and always ready to answer or find an answer to whatever questions I have.
