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“We have business and personal accounts at Pinnacle. We opened them thru the downtown Charlotte main office. Jason LaPointe and Heather Bruce are prompt in their response and genuinely care about our accounts. We are also very pleased with the professional and pleasant staff at the Monroe office. Dana and Jesslyn have been so nice and helpful. Both locations have an atmosphere of working together to take care of their customer. This is very important to us.”
“Super friendly and helpful staff.
My online loan wasn't taking a payment and though it's the phone line customer service job, their manager actually looked into things for us and made sure to get my payment squared away. Great customer service ?”
“This location, with Scott the manager has been great, id give more stars if it was possible, when branch off Dickerson were such a pain I vowed never again to return, found this location and everyone ive dealt with have been super friendly and helpful, Scott made sure I was taken care of last may when my mom pasted and everything went smooth. He reconizes me when I walk in not many banks at all can say that”
“The tech at PNC leaves much to be desired, but the people are always helpful, and for the most part go above and beyond to help you. And the manager at this location is really nice/down to earth.”
“My business works very close with the Joe Weidner and he has yet to fail us. If you want results go see Joe. Tell him Flippin Jay's sent you. Thanks for all your hard work. We apreciate you more then you know.”
“I went in today to open a business account, and the service was excellent. They were incredibly patient with all of my questions and knew exactly how to answer everything I asked.”
“Had a terrible experience at another branch Jordan at this branch was absolutely phenomenal and may be the convincing factor in you guys getting my business. Wish all branches were as good as this one the other one just about ran me off”
“Southstate Bank in Monroe has been the best bank for me personally and professionally. It has really helped with all of my financial needs. We have really grown our business here. The staff is the absolute best. They are fast and attentive.”
“Always have been pleased with location. Very professional, And they also make me feel welcomed. And they do what they can to the best of their ability. Page the branch manager does a wonderful job here.”
“Charlene McClendon, the senior bank loan officer at the Truist bank location by monroe mall is outstanding! Her customer service was superb. She went out of her way to help me. She took that extra time and care to help me out with me getting a paid off loan letter for me to get my car title. Highly recommend!”
“I receive great customer service whenever I go in. Whatever assistances I am in need of someone will be available whether service is big or small. ?????”
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“I started using this bank in the fall of 2025 and from day one it just felt right. Every time I go in there I feel like I’m their only customer. Angie Helms and her team are phenomenal! I never feel like I’m a bother and everyone is so helpful and kind. I just can’t say enough for their extraordinary customer service!”