Banks in Indian Trail, NC

“I moved to the United States last year, and opening a bank account felt overwhelming because I was unfamiliar with how the banking system works here. The team at Woodforest Bank was incredibly patient, welcoming, and willing to take the time to explain everything to me step by step.

I am very grateful for the excellent service and support they have provided throughout this past year. Whenever I had questions or needed assistance, they were always helpful, professional, and kind.

A special thank you to Nicole and João Victor for their outstanding customer service. They have made my banking experience much easier and have always gone above and beyond to help me. I truly appreciate everything they have done for me.

Thank you, Woodforest Bank, for making me feel supported and valued as a customer!”

“This specific location makes customer service their number one priority. They go above and beyond to exceed not only the industry standards but the customers expectations! Pat the manager and Tammy not only understand what customer service is they perform it with every customer!I have never experienced customer service at this level at any other bank nor retail industry for that matter.”

“I had the pleasure of working with Krystal Mall, Business Loan Representative at South State Bank, and I couldn’t be more impressed with her professionalism and responsiveness. Although South State wasn’t able to approve our business loan, Krystal went above and beyond by providing us with two excellent referral options outside of the bank. Thanks to her guidance, we were able to secure the funding we needed at a great rate. She truly didn’t have to take that extra step, but her dedication made all the difference for our business. I highly recommend working with Krystal—she genuinely cares about helping her clients succeed.”

“I called the branch regarding a Medallion Signature Guarantee and was transferred to Jim Colucci, the branch manager. I left a message on his voicemail, and he called back within a few minutes. He was extremely helpful! He was very knowledgeable and clearly explained the process. I want to thank him for making me feel like family. Great job!!”

“I have always been met with friendly faces and the upmost professionalism. I have been at this bank for almost 10 years. I love my small town bank and the convenience of coming in. They are always willing to help without being pushy. If you want the experience and impersonal feeling of big corporate banks, you won't get that here. If you want to deposit your check with a bankers that come to know you like family, this is the place for you.”

“The banker Allison Rios deserves a raise! My aunt and I visited Truist a few weeks ago. My aunt is very insecure about not being able to hear very well and not being tech friendly.
Luckily, we had the pleasure of meeting Allison. She was so attentive and patient with my aunt. I had never seen such a natural ability to adhere to customers. I knew immediately that I had to leave her a review even though I never write these. Thank you for the great experience.”

“UPDATE (previously 1 star): This car wash reached out to me by phone to offer a full refund on my car wash. I was told there was indeed a problem on that day but was fixed the same day. They went above and beyond to make things right and I greatly appreciate their customer service. Thank you!

Original Review:
I have a brand new vehicle and on occasion I will spray it off with only water until I can get home to get a thorough wash. I stopped here while out of town and once my car dried it looked like pure salt water was sprayed on the car. The dried water made the vehicle look AWFUL. I've never been to a car wash that's water was so bad. Wish I could get my money back.”

“We’ve hit a couple of bumps over the years but I think they stepped up their customer service. Chris did an amazing job with helping us today. Very informative and helpful.”