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February 2024 by Joshua Burt
The pets here are a bit on the less smart side more like dumb side of things...cute as a little bitty button nose penguin fart though....staff and help are great Everytime so I'll still give 5 stars ...would be nice if they had sushi tho....j.s...
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February 2024 by brittnie Nierman
Love the people here they're are helpful an very kind
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January 2024 by Kayla Robichaud
The amount of dead fish in almost all your tanks is sickening!! Literally crying in the store because of it. I know some may say they are just fish but they are still living creatures and deserve better!! Get it together and do better for your store and animals!! When the fish are so dead they are starting to decay and other fish are eating them then that is NOT OK! There was 1 tank with 1 dead fish and 1 alive fish and that was it!! No tank decor or plants. Absolutely heart breaking!
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January 2024 by Ardeen Lucas
The staff are always helpful (especially the cashiers) and, although still pricey, not as expensive as some. Great customer service as well.The groomers are also very nice and do a great job.
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December 2023 by Ryan Maguire
Imagine telling a customer you won’t sell them snails because they use them as feeders I’ll go right down the street and buy the same ones from now on also will not buy from here
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December 2023 by Robert Bango
Another toy. Very friendly staff at this Petsmart.
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December 2023 by Michelle Sedlak
The associates were very friendly and helped us get everythong we needed. We will be back.
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December 2023 by ZOYA gill
Everything available for pet's
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December 2023 by James
By far the worst PetSmart I have ever been to,women who attended to me when I was trying to buy a fish kept on questioning everything about what I had in my tank already and try to teach me so many things that were wrong .i have had a two fully cycle tanks for over five years now with no problems.even call me a liar when I told her I do water changes every two weeks in my 55 and 75 gal tank .never felt so disrespected before by a employee.I recommend anyone to not shop at this store ever until they straighten up.
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December 2023 by David and Mary Delwiche
First off, I'm really not a complainer. That is honest and you take it as you want. I always try to review, especially when I've received fair to excellent customer service. On that note, sometimes something happens and needs addressing. Petsmart at the Mooresville, NC location really needs to train employees better. The girl that helped us was snarky, rude and judged us as soon as we asked for live fish. She had never heard of putting certain fresh water fish in a brackish tank. We have been doing it a long time. We've been slowly filling or 120 gallon tank with fish that can acclimate to it and thrive together. She didn't want to sell them to us, called her manager and gave us a very hard time about not selling to us. When I spoke up, not very nicely, that I was insulted by her questioning people that are fish hobbyists, and were not new to this and had no ill intent, she sold us the fish hesitantly. We have 7 tanks, 3 salt, 3 fresh and a brackish! She then flagged us for no returns on these fish! She bagged our fish, and left, walking away and dropping the now bagged fish on her podium. One of the fish was dead after leaving the store, within minutes. We have a home full of loved animals and fish. Her lack of knowledge clouded her just listening and learning something new. She made us the bad guys and was already talking to the cashier about us in her little mic system they use. Never once watched her or heard her speaking to the cashier, but that cashier handled us with care like we were troublemakers and to be sure to mark all over our receipt. I didn't appreciate this treatment at all. Folks, I'm not a very young woman anymore, and I carry myself accordingly and am usually overly polite to everyone I encounter.This entire visit to this petsmart has changed my mind in ever dealing with them again. it's a shame the way these conglomerate companies take over industries. We personally spend a lot of money with them. We have 2 dogs, 2 cats, 2 guinea pigs and about 40 fish, 2 of which are exotics. We pay for their premium pet program, monthly!! We are all for welfare of any animal and living thing.To be treated as if we were hurting them was insulting and uncalled for. We do a lot of business with them, but that's going to change. We do business with local aquatic stores in our area and beyond. We will learn to spend a few more bucks at reputable places that share in our hobby, and get what we need. They have the same stocks, small little everyday fish and aquatics to exotic aquatics. We kind of have reserved them for all the bigger stuff and feeding needs, which they are aware. They have stock to sell specifically for that reason andWe follow rules. Just beware petsmart believes they know it all and let their associates flag and judge customers based on what they buy. If I bought a certain guinea pig food, would they run over and tell me I can't buy that brand because I might be making a choking hazard and they will die? Do they think I'm feeding all my fish to a dang shark? Get over yourself petsmart! I go to places where they sell bait and feeders, for that reason. Please stop setting up your associates for disaster with customers, training them with this approach. Because this girl didn't have knowledge or ever heard of some fish acclimating this way, she started a rude and stuck up attitude with us. Did not have to take a bad turn the way it did. Ps..less than an hour later, 2 fish dead. Can't return them because of this situation and have not even taken from their bag. We let them sit in their new tank water in their bag to start the acclimatization process. This is just ridiculous and I hope no one else is treated this way in their stores.
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August 2023 by Rob Lee
Cici is a fabulous employee at this Petsmart. She took at least 15 minutes to explain bearded dragons to my young children. They are 4 & 6 and both learned so much. She was patient, friendly, and courteous to them and all of us. I highly recommend this store because of her customer service.
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August 2023 by Anthony Pompano
They are a bit pricey for supplies but carry things other stores don't. Mostly I went there for the dog grooming and they did an excellent job. My dog smells fresh, clean and happy
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August 2023 by Patricia D.
Did a great job! Chris new what I wanted and it was perfected was very kind to her and in return she felt comfortable with him working on her
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August 2023 by Randy Schaufelberger
They were very helpful. Did you know that every petsmart store is either male or female pets as to not encourage o erbreeding. 'I was amazed' Good job
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July 2023 by Suzanne Robinson
Catie H is the BEST GROOMER PETSMART IN MOORESVILLE HAS!!!!! I literally live over an hour away now and STILL DRIVE TO SEE HER!!!! This last appointment, Moose had to be cut a little shorter than normal (so of course Catie called to make sure it was ok) and without her even finishing her sentence I told her “to do whatever she needed to do and that I trusted her!” Of course my boy was handsome as EVER even though a little shorter (and that was due to our fault) and Moose’s status when he came in. Catie H ? is such a VALUABLE ASSEST to this grooming salon and I hope and pray she is paid and treated that way! If she were to ever leave, we would just follow her love ya girl! Hudson & Moose’s Mommy