The answering service is a joke, a waste of time! What happened to the hometown service like BB&T, and Southern nationa Had? They need to get rid of Bill Rogers and get John Allison or Kelly King back ASAP! This is coming from a stockholder of 34 years! Also stock price cut in HALF!
September 2023
I never could get anyone from the Mt. Airy branch to answer the telephone. Pilot Mountain branch answered right away and fixed my problem in 10 min. Best customer service ever! Thank you!
September 2023
Will NOT answer their phone. Had a question, and had to call the Hillsville. Va office to get it answered.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.