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April 2024 by sherri gwyn
WWJD do I change banks or do I stay.The issue was fixed in a timely manner.
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February 2024 by Mikey Patty
Great team and friendly staff. Very busy location but the team does their best to make sure you’re taken care of.
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February 2024 by Tim Matthews
The answering service is a joke, a waste of time! What happened to the hometown service like BB&T, and Southern nationa Had? They need to get rid of Bill Rogers and get John Allison or Kelly King back ASAP! This is coming from a stockholder of 34 years! Also stock price cut in HALF!
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January 2024 by Peter Templeton
BB&T (now Truist) was once a really first-rate regional bank. Excellent services, terrific staff, convenient locations. They closed two of three branches near Mt. Airy. It is no longer convenient to use their services. After 30 years, I'm now searching for a more personalized bank.
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December 2023 by Terry Edwards
I’m trying to determine whether to renew a Truist CD for my mom that I’m a co-owner on. Went to the branch but the lobby was swamped with customers waiting to talk to the only two branch employees available. Went home and called Truist contact center. They told me we’d have to work with the branch that handled the CD and they said they couldn’t even tell me what current Truist CD rates were. Truist has clearly mastered incompetence and has anti-customer service down to a tea‼️ I was really impressed with how incompetent they were. Shocking really.
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September 2023 by Tammy R
I never could get anyone from the Mt. Airy branch to answer the telephone. Pilot Mountain branch answered right away and fixed my problem in 10 min. Best customer service ever! Thank you!
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September 2023 by Richard Chapman
Will NOT answer their phone. Had a question, and had to call the Hillsville. Va office to get it answered.
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July 2023 by Rhonda Ward
On 7/11/2023 I was in the bank to make a with drawl of $300.00 cash from my checking account. I left with the $300.00. I use Quicken at home and download from the bank daily. Thought it was strange that I didn't see the $300.00 cash with drawl, but kept watching for it. On 7/17/3023 I tried contacting the bank by phone to ask about this. I called 7 times. NO ONE answers the phone and NO ONE returns calls! I called the Truist 800 number and spoke with a person. They tried calling the bank and NO ONE answered the phone. She then researched and found a email address to someone there and wrote to them. NOTE: I had the receipt from this transaction. The $300.00 did not come out of my account. There was another account number listed on the receipt and it was not mine! At 4:59 my phone recorded a call from the bank, however, I was unable to get to the phone before the call ended. On 7/18/2023, I down loaded and found they took out of my account the $300.00 with no explanation to me! No phone call, nothing. I again tried calling the bank and left voice messages and nothing! I am walking in there to day, (20 miles away) and closing all my accounts! These people are always unfriendly to the point of rude. I use the ATM and am tired of finding it out of money or out of order!. I find this whole thing unbelievable! I rate this bank NO stars if I could but have to at least check one in order to post.
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July 2023 by Alex Walter
We have used BBT for years since we first moved to NC. Ever since truist took over this bank is a scam! The fees just went up AGAIN! There’s an account minimum. You can only cash or get a full paycheck direct deposited if you have $300 in the accounts it’s going in. When you deposit any paper check there’s a hold, if you deposit on Friday you don’t see any of that money until Monday. Their customer support is no longer available, helpful or fluent in English. When asking they’re in person or over the phone staff questions they either don’t know, lie to appease your question or transfer you. My husband and I are ending our accounts with this bank.
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January 2023 by Vivian Jackson
Company banks here
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December 2022 by glenda horton
Wish their phone system was up to date and would give correct account information. And they need to open another branch to help with the overflow of customers that they have to service. When all 5 lanes of the drive thru are lined up and inside is just as bad, they need to do something to ease the flow of customers. And do away with the overdraft fees like other banks have done.
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January 2022 by Anthony Dawson
This bank has gotten worse over the years. Cant even call to check your balance. Sends you to a operator to talk to and they aint even there no matter what number you call. Moment im able to to im switching banks. Used to love this bank but now i hate it
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October 2021 by Ann Shumate
This is the best bank I have ever had my money in and they are sweet and will always put a smile on your face. Always willing to help in whatever way they can TY hank BB&T.
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September 2019 by Angela Eldridge
The staff is very professional and helpful with discussing your financial needs. The tellers are very efficient in hanging your accounts. They have stocks ,savings, checking,home loans, retirements,bonds and others services the offer. They are getting ready to go through a merger so some things maybe changing. You should call an speak with a representative to make an appointment to discuss your options a available.
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March 2019 by Margaret Donathan
The BB&T is grate on main Street but the one on 601 they really need to close down i had a very bad experience with the one on 601