“Even though there are automotive repair shops closer by here in Rocky Mount and perhaps slightly cheaper, I prefer Murray's automotive repair shop. I don't mind making an appointment, and at least they have a waiting area where I can sit and rest my aching back. They do very good work and it's well worth the time and money!”
“The owner, Solis, has great customer service skills. I brought my Lexus here about a month ago after it was sideswiped by a semi. The repair took about a week. When I got the car back, it looked nearly brand new—but I soon noticed the passenger-side window wouldn’t roll down fully. Turns out the window regulator wasn’t aligned properly. Since the accident impacted that side, I figured they had removed panels, but just to clarify: the window worked perfectly before I brought it in.
I brought the car back, and Solis immediately apologized and fixed it on the spot, no questions asked—he even offered complimentary food and drinks while I waited.
Fast forward to today, I was driving a friend home and when she tried to get out, the door wouldn’t open. The interior handle linkage hadn’t been reconnected. I also noticed overspray and orange peel under the door handle. So once again, I brought it back. And once again, Solis was extremely apologetic—he stopped what he was doing and took care of it right away. I appreciate that he owned up to the team’s mistakes and acted quickly to make it right. That says a lot about his integrity.
Mistakes happen—what matters is how you respond to them.
4 stars for how Solis handled things—with honesty, urgency, and genuine customer care. The job wasn’t perfect at first, but the way it was corrected makes all the difference.”
“James Cook was my salesperson and he did be outstanding job from the beginning to the end of the car buying process. He answered every question we had and went beyond my expectations to service us. If you are looking for a vehicle check out they inventory and tell them I sent you!”
“Tre'Shawn is the sales representative that I worked with and honestly I couldn’t have asked for a better sales representative! He was amazing he listened to my needs concerns and issues I was going through as to why I needed a different car. He made a way to find me a car that was exactly what I needed when it came to my concern about being very gas efficient, something affordable that won’t leave me broke when I get my checks, something comfortable for me my daughter and my dogs, and something to fit my everyday needs. I would HIGHLY recommend Tre'Shawn to anyone! Go to LBJ you won’t regret it!!!”