Caliber Collision is known for friendly staff and highly professional service. Customers say the team works quickly, often finishing repairs early. The staff keeps customers informed, sending timely text messages about progress and working closely with insurance and rental car companies. Many reviewers praise the quality of repairs, describing the car as looking great after detailing inside the vehicle. Service advisors are described as prompt, polite, and knowledgeable, and the overall experience is valued and recommended. They handle all damage. The company’s reputation for excellent customer service and great communication makes it a popular choice for collision repair.
If you are looking for a Collision repair shop who stands behind their work, look no further than Caliber Collision. Laura went above and beyond my expectations and is awesome to work with ! I highly recommend them! Thanks again Laura, Judy & Peter Henderson
February 2026
My experience was great from my call to Amy being so friendly greeting me to Dom looking over my car. He was amazing, kept me updated, very knowledgeable, and customer service was top notch. I highly recommend Caiber in New Bern. My car looks excellent! Thanks again!
January 2026
Right side of my new truck was wiped out by a driver on the phone. Caliber did a superb job and it looks new again.
