“We signed up for the 'Mystery Car' option. It was a great surprise and success. We were assigned a new Tacoma, a great truck and perfect for our needs (although anything but a two seater sports car would have been acceptable). The woman who signed us in couldn't have been nicer or more accommodating!”
8AM - 9:45PM
200 Terminal Dr, New Bern“After my car was rear-ended (and later totaled) I needed needed a rental. Enterprise really does pick you up! The entire process was easy and the car I was given was clean. Everyone I dealt with in New Bern was so nice and helpful. Would definitely recommend.”
8AM - 9:45PM
200 Terminal Dr, New Bern“What great service! Very fast and efficient and so pleasant. Wish I would have asked the gentleman's name that helped me to recognize his excellent service.”
8AM - 9:45PM
200 Terminal Dr, New Bern“I thought the service here was excellent! There was very little wait time at the counter and they had my vehicle ready to go. The lady behind the counter was very helpful and kind. Dropping off the vehicle was just as easy. I’ll definitely look at renting a vehicle through Alamo again!”
“I needed a car rental on short notice and Shanti, Linda and Jason really saved me. They were all extremely helpful, compassionate and efficient. I've been to many car rentals in the past and these folks are really the best. Thank you guys!!!!”
6:30AM - 12AM
200 Terminal Dr, New Bern“This was my first time renting from Hertz and I will say it was nice. April was very helpful in explaining everything. But the return process was very different. I got a phone call to remind me when my rental was due back, but when I got to the counter no one was there. I stood there and waited for about 10 minutes before I just filled out the paperwork and put tin the drop box. I guess I'd just rather have the a receipt in my hand than sent to me in my email.”
“This is my second time renting from Hertz at ILM this year and I have been treated both times with great and fast customer service! My cars have been both very new and low mileage vehicles. I was given a Camry this last rental since they were out of midsize cars at no extra cost. I was in and out in less than 5 minutes during check in and check out!”
“They were efficient and have excellent customer service. They worked with me which I really appreciated. The young man that came and picked me up from my house was very nice and professional. He made me feel at ease during this stressful time. I definitely would deal with them again. This is for the one on mlk blvd. Thank you.”