Optimum in New Bern, NC, is more than just a cell phone store; it also offers reliable Internet services. Customers appreciate the latest 5G mobile phones and the quick, efficient support from Retail Specialists. The service includes high-speed Internet, ensuring fast connections for all online activities. Many reviews highlight the excellent customer service, with technicians like Thomas and Danny receiving special mention for their dedication and professionalism. They are known for their quick response times and effective troubleshooting skills, resolving issues promptly and effectively. Customers express satisfaction with the thorough and respectful service, making Optimum a highly recommended choice for Internet and mobile needs. Visitors are encouraged to explore the products, plans, and services available to save money on their bills.
Firstly the store is clean and uncluttered. Ben was super helpful in helping us figure out what we wanted/needed. From start to finish we felt we were in good hands. Thank you for the painless transition.
March 2026
Ben was amazing! He worked very patiently with me as I navigated through a situation involving a family member’s phone/seevice. His knowledge and expertise guided the solution that made the family member very satisfied. I will always look to Ben for any upgrade or changes to service needs. Thank you so much, Ben!
March 2026
Ben was helpful and also gave me a quick tutorial on my phone
