UScellular connects millions with its award-winning network and communication services. The store offers the latest smartphones, high-speed internet, and connected home solutions. Reviews highlight exceptional service from real humans, describing employees as nice, knowledgeable, patient, understanding, professional, and amazing. Multiple customers report the best customer service experience, with staff making them feel comfortable, treating them like family, and explaining everything clearly. Specific help included fixing major phone problems, assisting with plan changes, switching devices, and installing new SIM cards to resolve issues. Customers express great satisfaction with both the service and products, like the Samsung phone they love.
Quinn (who typically works at the New Bern branch) was at the Morehead City branch the other day. This associate was so helpful, engaging, and patient as he helped me trouble shoot my broken phone and when advising me to transition to a new phone.
April 2025
Just letting you know l had a major problem with no way to fix.....but the young man Quinn helped me get my phone back in order.. He was very patient and understanding he was very professional, he was simply amazing! He saved my day. He's a great member at US Cellular!
December 2024
Latasha just helped my wife and I with our plan and it was the best customer service experience we have had in a very long time. Kudos to Latasha.
