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May 2021 by Princess R.
Gosia at Cooke Property rentals has tried to scam me into paying for a bathroom door that was already broken when we arrived at one of their properties in Myrtle Beach SC. The room reeked of old cigarette smoke and was not clean at all. I will never rent from any property (nor should you) that this person is affiliated with. If you choose to rent from them, be sure to take photos of everything or she may try to scam you as well. If I could give a ZERO or NEGATIVE NUMBER rating that would be my true rating. RENTERS BEWARE!!!!
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August 2020 by Marci E.
Wish I would have read previous reviews. Booked a vacation through VRBO with them. They cancelled due to their mistake and I got stuck with the $200 VRBO fee. I ask them to refund, because it was their error that caused it and they would not.
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July 2020 by Angie P.
I wouldn't even give them 1 star really! Management here is less than professional. They canceled our vacation rental this year ( 2 days before our vacation) because of a feud between them and the home owner. No phone call to explain just an email to say it had been cancelled! We spent over $5000 to rent this house and payed for it back in January and May. I felt like this deserved a call with some explanation. But I had to call them and ask what was going on. Was told they could not give me any explanation. Except I no longer had a vacation rental with them! And this was the 2nd year we had used them. Contacted the homeowner personally and he was surprised how they handled their business. Thankfully he was kind enough to keep our vacation agreement. And now with a good relationship with the home owner we will have a vacation next year at this house. NEVER would I do business with Cooke Reality again . No Professional way to conduct business. Please be aware of them!
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June 2020 by Lacey R.
We booked a beach house months prior to our vacation and we were told that check in was at 3pm. When we arrived to pick up our keys at Cooke Reality, they were running behind and did not have our house ready. We waited for 20 minutes outside of the Cooke Reality building along with about 20 other people who were patiently waiting to check in. A lady came outside of the building and gave everyone their keys and did apologize for the inconvenience. I appreciated her words until she laughed and said, "now get off of my porch". When we got to the house, it was dirty (pee on the toilet, hair on the sinks, some kind of sauce on the kitchen table, dirty bath tubs with sand and used soap in them, dead bugs, dirty bath mats..I could go on..). We had 3 young kids with us and did not want to bring them inside a dirty home among covid-19. After calling CookeReality, we were told that they would refund us a cleaning fee however they were not sure when a cleaning person would be by. We asked for them to expedite this or compensate us more for this inconvenience and we were then told to "take our money and go elsewhere if we weren't happy". I would NEVER and will never rent from this company. They have absolutely no customer service or hospitality. We will be renting elsewhere for our next vacation to avoid being treated like trash for not wanting to stay in a dirty beach house. -it has been 1 week and we are still waiting to be compensated for staying in a house that was not cleaned
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May 2020 by Linda R.
VERY DISAPPOINTED in Cooke Realty Management. We have rented from Cooke for over 30 years and generally all is good. Last summer the house we rented had no air for first 3 days in mid July. While it was fixed we suffered for 3 nights in almost 100 degree temps. I complained many times to Cooke and while their staff listened; the owners did nothing about it. They knew the air was broke and would not be fixed until Tuesday and DID NOT TELL US. Their contract states not responsible for HVAC, but come on. Have some consideration to communicate, offer another house, a portable AC unit, or compensation. Would not return my calls, did not reply to BBB. VERY DIsappointed!
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April 2020 by Tommy Y.
Should be 0 stars. We booked our family summer vacation with Cooke Realty. The next day Cooke Realty informed us they had cancelled our reservation using some bogus excuse about the online portal. Yet they failed to issue a refund to our credit card. I have gotten the runaround from Sherry with excuse after excuse why I haven't received my refund. First she claimed the Covid-19 pandemic and the closure of their business, yet their office closure didn't occur until a week after she cancelled our reservation. Should have issued a refund immediately upon cancellation of reservation. Second excuse, after 16 days Sherry claimed my credit card company was at fault for not processing the refund. Yet VRBO issued a refund of their portion the day after her cancellation. Third excuse Sherry claimed she wasn't in charge of processing refunds and that accounts payable must issue a refund. This woman is a con artist and liar. Almost a month later and still no refund to my credit card. Just dont book your vacation with these people. Read all the reviews on this company here at Yelp and Google Reviews and see for yourself.