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“WOW! What service! My husband wanted to take me out shopping for my birthday and I am so not a shopper and had no clue where to begin. I was greeted and treated like a queen by Lesslie(who was visiting from the concord location). She asked one simple question. What are you looking for? I had no clue. Just knew I needed/wanted something trendy but age appropriate. She set me up in a dressing room and literally styled me with some help from Alex as well. I left with a smile on my face and new friends! Thank you ladies so much for going above and beyond, making this a memorable shopping experience! I’ve never felt more spoiled and taken care of before! Now I feel like I can go out on the town to finish celebrating my birthday in style!”
“Will be returning, the whole staff is super sweet. Blaze and Max specifically helped me and my friend pick out piercings that were not only the right size but had sales they informed us about. Saved money and left with a smile!”
“I wouldn’t buy my Vans anywhere else, other than another Vans store! The people working here were so friendly and knowledgeable, it made for a great experience. They were also super sweet to our children, and you can’t ask for anything more. They knew so much about their brand, I was honestly impressed. We will definitely return, and forever be fans of Vans!”
“I loved the environment and customer service we received while shopping. We felt so welcomed and appreciated by Imany who attended us and helped find exactly what we were looking for. I will be coming back soon.”
“Had a situation where one of the cashiers forgot to place an item in my bag. After talking to a couple of people the store manager (Sonia) went above and beyond to help me and made sure I was content. Mistakes happen but I am so glad that she did everything in her power to fix it! I will be back!”
“My granddaughter absolutely loves this store. Unfortunately they're lo UT of so many sizes and styles that are online. So...we ordered everything That we couldn't find in-store online! Happy back to schooler!”
“Had some issues with exchanging items but then was saved by Noah! His professionalism and customer service made a tricky situation into a win-win. Give him a raise!”
“I came in here with a friend with no intentions of making a purchase. However, I found a pair of Ariat Chelsea boots that I fell in love with. Jacob was so helpful in leading me to the perfect boot in terms of style and comfort. He went above and beyond to assist me. I was helped at purchase by the manager (Ken) who was patient with me explaining how to get rewards points on my next purchase even though it was nearing the end of his work day. I would highly recommend this location for your next Western purchase! Clean store, friendly staff and endless options for all! Thanks for making my Christmas, guys!”
“Great prices and there is one cashier (CJ) who is professional, kind, always smiling, patient, knowledgeable, assume customer service. Great Asset to the Company!!”
“The staff was nice... asked if we needed help. There was a guy that was straightening up the tables and racks. The store was clean and it was a very pleasant experience.”
“Located on the 2nd floor of the Carolina Place Mall. They carry your cozy wear, sweater, socks, robes and underwear. A little overpriced for the quality, but cute”
“I did find the pants I was looking for and the price was great. Not the biggest selection but I like how organize the store is and how nice the person that checked me out.”
“I was in here today doing an exchange and all 3 associates were so friendly and helpful. Julie helped me with a difficult transaction and I really appreciated that. I shop here a lot so I'm glad they have awesome customer service!”
“I love this store! Beautiful, affordable dresses for any formal occasion. I love that they have dresses for all body types too! I have a mommy tummy and I was able to find a dress that covered it up so that I felt confident and beautiful. I do wish they had a bigger selection of short dresses but you can buy online for a better selection. I took off a star because the shipping time for online orders is very bad. Don’t waste your time paying for express shipping because you won’t get it in time and they will not refund the extra shipping cost you pay. That has nothing to do with this location though. It’s very well kept and the employees are super nice. I will definitely come here for dresses from now on!”
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“Kristen & Johanna are absolutely amazing!! They went above and beyond to make sure that I had an exceptional experience while shopping in this store! I have never received the level of customer service that I received from these ladies at any other Torrid location!”