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May 2023 by Nel Byzio
Super! I was running behind and needed oil. Not only were the folks behind the counter super friendly, but also extremely knowledgeable about technical specifications of different types of oil. Then, because I needed to put the oil in the car on location, not only was I offered a funnel and paper towels, but help without even asking for it. They specifically came outside to ask—definitely above and beyond!
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February 2023 by Emily Romiti
The service here is phenomenal. The three employees here answered all my questions and showed me how to do what I needed to do. They gave great tips and recommendations at a time where i needed it most. If you need car stuff, or advice go to this store. :)
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January 2023 by Rich Roark
I will never buy anything else from Advance Auto Parts. On 12/29 I ordered online from the Advance Auto Parts store at 4009 Wake Forest Rd, Raleigh a Fully Automatic Battery Charger/Starter unit and paid $179 Upon getting it home and reading the manual, I found there is no way to use this without actually plugging in the unit and either taking the battery from your car to charge with the plug-in unit OR be near an electrical outlet to plug in this charger/starter. Who in their right mind would have thought you'd always be near an electrical outlet?! So I tried to return it 12/31 (never having used it) and was told company policy is all electronics are not returnable. The cashier said she asked someone in back (presumbably a manager) and no dice, no discussion. Nothing on the website in purchasing the unit says it's not returnable. Nothing on the receipt says it's not returnable. Only informs to check the return/refund policy online...on a receipt you get AFTER you've purchased. Now I'm quite po'd that I purchased a unit that does not do what i thought and will never use as intended, AND Advance Auto does not disclose the "not returnable" until AFTER you've made a purchase. I will NEVER EVER buy Advance Auto again and will discourage anyone else from doing so.
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November 2022 by Liam Mann
Thomas (or Tom, wasn’t sure) went above and beyond helping me with replacing my wiper blades! Will be coming back if I ever need new parts
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November 2022 by Kelly Gropp
Helpful and friendly folks at this store. I didn't expect them to install my wiper blades, but they sure did!
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August 2022 by Aulani “Reese B.” Rhys
April was such a doll! Not only was she very knowledgeable, but went out of her way to assist me in finding out what the name of a part I needed based of the picture I provided. She deserves a raise and a promotion of manager if position is available. I drove to this location after rude treatment at the millbrook location. Although this location was out of the way, I’d make a special trip based on the customer service. I don’t accept employees to have all the answer but your willingness to go above and beyond to locate an answer speaks volume!
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August 2022 by Raul Acevedo
Young man helped me check why my check engine light was on and sold me the parts I needed and now it’s off?
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July 2022 by Donald Baucom
Great service. They used the scanner to diagnose our car's service engine light. The recommended new spark plugs, identified the correct ones and I installed them fixing the problem.
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June 2022 by Peter L. Orlando
Always exceptional customer service at Advance Auto Parts. Knowledgeable staff, courteous and great prices on parts. I would highly recommend Advance Auto Parts to anyone needing automotive or truck parts.
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June 2022 by Shane
Customer service is okay, it's the fact that they would shoot a commercial blocking the handicap spaces . I literally had crutches and had to park so far away from the store .
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June 2022 by Carol Mckenith
Edwin was great. He didn't have what I needed. But he found store that was close and gave me the part number.
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May 2022 by Claudia Cruz
Josh was excellent iheccked my battery and replaced it for me. He was very knowledgeable and helpful I even bought other things for my car that i wouldn't have bought if he wasn't do friendly. Thank you Josh ?
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May 2022 by Stephanie Oberto
Elvin was so helpful. I was standing outside next to my car concerned there was a big issue with it. He didn’t have to help, but he came outside and offered to look at my car. He saw what the problem was right away and helped me. I’m so appreciative!
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April 2022 by The Shaman
Brought my 2013 genesis coupe in today, to get a new battery. Josh M, ( I hope you read this) did a fantastic job. Knowledgeable dude, and good with hands. Took a bit to get the battery in, but got it done. Enjoyed talking cars and dream cars with you homie, and also enjoyed the rescue mission of a stranded socket, from under the battery. On top of that the place was clean.Ps. This is how friends are made...I think.
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February 2022 by Raymond Hammond
Very knowledgeable clerk... very attentive to our needs