The Advance Auto Parts location on Wake Forest Road in Raleigh provides automotive aftermarket products and free store services. The service at this store is frequently described as phenomenal and great, with employees consistently going above and beyond to help customers. Staff members are noted for being very knowledgeable and helpful, answering questions and giving great tips and recommendations. They offer practical assistance like using a scanner to diagnose a car's service engine light, identifying correct parts such as spark plugs, and providing help with installations like wiper blades. Employees show a willingness to go out of their way to assist, even stepping outside to look at a car to identify a problem. This exceptional customer service encourages customers to make special trips to this location. The store offers free services including battery testing, engine code scanning, and installations with purchase, alongside a loyalty program for discounts.
Went in to get a bulb for a headlight. Very helpful ppl.
August 2025
Great first experience. Phenomenal customer service. Jennifer is the best!
July 2025
Had trouble starting the car. They tested the system & replaced the battery. No problem since. I appreciate they test and will replace the battery. The staff is very accommodating when helping me. I feel very confident in their suggestions.
