The Advance Auto Parts location on Wake Forest Road in Raleigh provides automotive aftermarket products and free store services. The service at this store is frequently described as phenomenal and great, with employees consistently going above and beyond to help customers. Staff members are noted for being very knowledgeable and helpful, answering questions and giving great tips and recommendations. They offer practical assistance like using a scanner to diagnose a car's service engine light, identifying correct parts such as spark plugs, and providing help with installations like wiper blades. Employees show a willingness to go out of their way to assist, even stepping outside to look at a car to identify a problem. This exceptional customer service encourages customers to make special trips to this location. The store offers free services including battery testing, engine code scanning, and installations with purchase, alongside a loyalty program for discounts.
Gabriel O. was awesome. Patient, friendly and helpful, and he clearly cared about doing a good job. Thanks 🤙
P.S. FWIW - as I worked on my car in the parking lot, I also observed Gabriel patiently helping an elderly customer.
April 2026
Jennifer was extremely helpful and went above and beyond in providing service for a battery replacement when I was in a pinch. I will be coming here for all of my future auto parts needs.
March 2026
Mike was very kind and helpful. He took time to explain and provide information to me.
