AutoZone Auto Parts, located on Falls Of Neuse Rd in Raleigh, NC, is a leading retailer of automotive parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its exceptional customer service, with employees who go above and beyond to assist customers. Customers have consistently praised the professionalism, knowledge, and dedication of the staff. Marvin, in particular, has been highlighted for his exceptional service, greeting customers warmly and ensuring they leave with complete confidence in their vehicle's condition. He carefully guided a customer through the process of adding coolant to their car, double-checking the work and providing instructions on how to monitor the levels moving forward. Similarly, Paola, a physically challenged customer, was delighted when she not only purchased a tail light bulb but had it installed for her. Customers have also commended Brian E. and the team of Amanda and Bryan for their extensive product knowledge, patience, and willingness to assist, even providing step-by-step instructions on tasks like replacing windshield wipers and air filters. Overall, AutoZone on Falls Of Neuse Rd in Raleigh, NC, is praised for its commitment to exceptional customer service, with employees who go the extra mile to ensure customers leave satisfied and confident in their vehicle's condition.
I've always been a big fan of AutoZone but talk about delighting your customer... Being 76 years old and physically challenged, Paola was definitely a cut above when she not only sold me my tail light bulb but installed it for me! This will be the only auto parts store I ever use!
March 2025
Brian E. is magic!! He went above and beyond to help me find the right item I needed AND showed me how to replace it. Wow!! I’m smitten by this customer service.
March 2025
Amanda and Brian were awesome ! They were great help . I recommend everyone going to this AutoZone!
