The wait time for basic service is unreasonable. You need to make an appointment for nearly everything and the available appointment slots are limited. They seem to be reasonable staffed but apparently no one is available for the service you need when you need it. It doesn't quite feel like a banking "relationship".
September 2023
BOA in my humble opinion has gone down hill. I've been a customer for 35 years and they all seem too busy doing who knows what to help someone when you get to the business. It seems the COVID protocols of having to make appointments and making it difficult for customers to get this done still prevails.
September 2023
Great Experience, walk in to make an account Anna was super friendly and very professional. In and out in 15min keep rocking it !
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.