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“Ms.Smokes provided excellent service while helping me set up my account. She was professional, patient, and made sure everything went smoothly from start to finish.”
“James was a great help to me when I opened a checking account! He was very knowledgeable and super friendly too!! I had a great experience with this bank. They opened my account within a few minutes and I was on my way! Thanks to James and Fidelity.”
“Jordan provided amazing communication and guidance throughout the loan process for the purchase of my home. I am thankful to him and his team for all their hard work.”
“Thank You T. Bennett for all your help in my car purchase yesterday. You stayed on top of the lending process and made it a very stress free transaction. Your quick response to my calls and emails along with steady communication throughout the day until the loan was all done was my favorite part. Your willingness to answer questions and clarify reasons for your information requests was much appreciated.
It was a joy to work with you to get my loan to completion in basically a day also shows strong commitment to your craft. Keep up the good work. You’re doing a great job!”
“Gena made the experience great. Whenever we had any problem with online issues, Gena was available and extremely helpful. We have remarked to friends that Gena May was our advocate throughout the process of buying our home. If someone else dropped the ball, Gena picked it up.”
“Could not ask for more friendly people and the same people are there each time you go so they get to know you its not a revolving door for employees. I even bring my dog in each time I go.”
“If you are a business and are looking for a business Bsnk North State is your bank.. very friendly staff from the tellers to the Morgage team. Mrs Susus Sealead help with simple task, she took the time and they all do that, that's the difference between NORTH STATE AND THE REST . NORTH STATE CARES, THEY REALLY CARE ESPERIENCE THE DIFFERENCE YOU WILL BE GLAD YOU DID.”
“They ladies working the day I visited were very helpful. They exhibited excellent customer service skills and communication! They were able to help me with my request, even though I currently do not have an account with Woodforest. Thank you very much for accommodating my request and allowing me to accomplish my goal!”
“The Downtown North State Bank team is great. They are all very personable and customer-friendly. I enjoy banking with them. I would highly recommend NSB to others.”
“I have typically been dissatisfied with big banking over the past many years. I am old enough to remember when banks treated you like a valued customer and rewarded you for keeping your deposits there rather than spending all their time thinking up crafty ways to charge you for keeping your money at their institution. Well Fidelity is like the "good ole days". I feel like a valued customer, especially the way I am treated by Jasmine. She is my "go to gal" and always delivers. Thank you Fidelity!”
“I highly recommend Ed for anyone. He takes the time to explain things clearly, making even complex topics easy to understand.
Ed was always responsive, detail-oriented, and genuinely cared for my success. He went above and beyond throughout the entire process.”
“I am a customer at this bank and I am so satisfied with the service that I receive from Jose and Cindy who helped me with setting up an account. They worked quickly and efficiently on my behalf. I highly recommend this bank, as they care about their customers.”
“I absolutely love working with Brandon Martin at United Community Bank!
He’s one of those people who greets you like an old friend, even if you’re meeting for the first time. Brandon is incredibly patient and never makes you feel rushed or unsure — no question is ever “too small” or “too dumb.” He takes the time to explain everything clearly, with both compassion and knowledge.
It took me a while to finally open a business account for my travel agency (I was using a personal account to start), but Brandon made the process easy and comfortable. He’s not just a great banker — he’s become a trusted friend as well.
Highly recommend working with Brandon if you want someone who genuinely cares about you and your business!”
“We have been banking with North State Bank for several years and have enjoyed great, personal service from many of the employees. I always have questions about things and they have been patient, efficient and great to work with overall. I would highly recommend banking here.”
“Have always had nothing but top class service from this location. Brian is a pleasure to work with, and was great when buying a small business, as well as helping to settle an estate. When my business card was used fraudulently they caught it quickly, and Tanay was on top of helping get things handled quickly and filing our dispute. Would recommend 100 times out of 100”
“BB&T Insurance Services helped me understand the many forms of life insurance and pick a policy that meets my family's needs. They were patient and answered all my concerns without pressuring me.”
“Kristen was a gem to work with.
Warm, friendly, and very attentive.
I felt valued & respected for our visit & service review.
Highly recommend First Horizon and their services!”
“Can't say enough for how North State Bank helped me, as a business owner, ROI Commercial Realty - eXp Commercial, with PPP and EIDL assistance. My regular large commercial bank couldn't be bothered to help most small businesses, and left me in the cold by giving away all their PPP funds to 'big players' while ignoring the 'small fish'.Meanwhile, North State Bank stepped up to the bat, a non-customer at the time, and embraced me with open arms. They've certainly won my business over.I highly recommend!”
“I was SURE I'd Already put 5 ? Up here
Shame on Me for Not doing so‼️
John who helped me set up my Gofundme account was just a ?
So Lovley and Kind to an old & at That time
Very broken down lady with TWO debilitating progressive
Incurable disease.
He made the process SO much easier
He made it possible at All!
Everyone I've spoken to at this branch has been just Lovley and
So Professional
Its a breath of Fresh air for
someone whose so Dead Broke
Unfortunately I'm Used to going to bargain basement price places
and thus getting bargain basement service
Which is Gauling as H* for someone who is Herself in a Service industry
Self Employeed & Maintained a 5 ? rating herself for 13 Years so Yeah when I get Surley service
I get a bit Bent about it.
THANK YOU guys & Gals ?”
“Awesome Branch....Been coming here for years and I have enjoyed the customer service cause each employee goes out of there way to make sure my banking needs are met and always check to see how my day has been...The accuracy and commitment as a family not just a customer is what I enjoy the most about this bank..I keep coming here for years cause I feel appreciated..Thanks Fsnb..Keep up the Excellent work...”
“In this branch there is an excellent work team, very attentive, quality of customer service, offering services in Spanish and English for the comfort of its customers, providing opportunities and highlighting the commitment to help the Latino community. Highly recommended for those looking for a reliable financial institution.”
“Excellent service and great employees. It's definitely one of the best banks I have had the opportunity to bank with. Facility is also very nice and clean and they also provide little snacks like soda, water etc. I've never felt more comfortable at any other bank the way I have felt here. Some banks rush to sell you a product you don't really need just so they can make their goals. Definitely recommend this bank.”
“Received excellent service from this location. I was greeted by two friendly employee's, triaged to a banker very quickly, and offered water. Marien (sp?) helped me with my requests in a timely manner. Opening new accounts was super easy.”
“Rose is awesome!
If my company had folks like Rose, I would not have to ever worry about any problems ever!
She is the best!
Thanks y'all
🤠”
“Was having the toughest time setting up a business checking account via the online banks & FINTECHs due to my business structure and verification ability. Bonnie understood exactly what I needed, and had the expertise to walk me through the process with ease. Helped to navigate all the red tape in order to successfully establish my account and discuss needed financing options ?????”
“The tellers are very pleasant and few seem to know about this branch. It's hardly ever busy and there's an inside ATM, security so you didn't have to have your head on a swivel. Whined there is another brunch a free blocked away, I feel the service is MUCH better here. While on general, I am a SECU fan, some branches are kicking in the C/S department. This isn't one of those”
“This is a commendation submission for Catalina Perez who has consistently provided me exceptional customer service over the last year. She greets me with a smile and by name. She anticipates my needs. Prior to Christmas I had to have nearly 20 Certified Checks created which is a significant amount of work. She completed all of it in short order with no problems. She is an exceptional employee and it is a privilege to be served by such a fine associate.”
“Ever since I moved to Raleigh, staff always been friendly. Jordan always greet me with a smile and my name. By the way, thank you for my Christmas card for two years in a row from the staff at Falls of Neuse.”
“I visited this branch the other day and got a survey soon after, to which I of course left a 5 star review for the 5 star service I received. The next day, I got another message thanking me for my excellent review and appreciating me for my business. That is once again 5 star service unparalleled by any other financial institution. To that response to my review, I give 5 stars once again.”
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“John gave good customer service from the time I opened up my bank account up until today helping me do online banking his service was tremendous he was caring patient and kind there should be more people like him in this world God bless him thank you John”