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“Have always had nothing but top class service from this location. Brian is a pleasure to work with, and was great when buying a small business, as well as helping to settle an estate. When my business card was used fraudulently they caught it quickly, and Tanay was on top of helping get things handled quickly and filing our dispute. Would recommend 100 times out of 100”
“James was a great help to me when I opened a checking account! He was very knowledgeable and super friendly too!! I had a great experience with this bank. They opened my account within a few minutes and I was on my way! Thanks to James and Fidelity.”
“I was SURE I'd Already put 5 ? Up here
Shame on Me for Not doing so‼️
John who helped me set up my Gofundme account was just a ?
So Lovley and Kind to an old & at That time
Very broken down lady with TWO debilitating progressive
Incurable disease.
He made the process SO much easier
He made it possible at All!
Everyone I've spoken to at this branch has been just Lovley and
So Professional
Its a breath of Fresh air for
someone whose so Dead Broke
Unfortunately I'm Used to going to bargain basement price places
and thus getting bargain basement service
Which is Gauling as H* for someone who is Herself in a Service industry
Self Employeed & Maintained a 5 ? rating herself for 13 Years so Yeah when I get Surley service
I get a bit Bent about it.
THANK YOU guys & Gals ?”
“I wish I could give 100 stars! There simply aren’t enough stars to rate the customer service I received yesterday. Andy and Margie provided some of the best customer service I’ve experienced in years. I was dealing with a very stressful and time sensitive financial situation, and they showed me urgency, empathy, flexibility, and genuine care from the moment I walked in.
They were incredibly attentive to my needs and went above and beyond to make sure I could accomplish what I came there to do. Their calm demeanor and kindness were such a relief during a stressful time. They truly treated me like family, and I am so grateful.
I highly recommend this branch, especially Andy and Margie, to anyone looking for exceptional customer service. Kudos to you both—you were amazing!”
“Ms.Smokes provided excellent service while helping me set up my account. She was professional, patient, and made sure everything went smoothly from start to finish.”
“If you are a business and are looking for a business Bsnk North State is your bank.. very friendly staff from the tellers to the Morgage team. Mrs Susus Sealead help with simple task, she took the time and they all do that, that's the difference between NORTH STATE AND THE REST . NORTH STATE CARES, THEY REALLY CARE ESPERIENCE THE DIFFERENCE YOU WILL BE GLAD YOU DID.”
“Vianey and Angie are great they are so nice friendly and so helpful always answering my questions on my account. Always provide awesome customer service they are the reason I keep my account open”
9AM - 5PM
1 Glenwood Ave Suite 111, Raleigh
Banks
“Jordan provided amazing communication and guidance throughout the loan process for the purchase of my home. I am thankful to him and his team for all their hard work.”
“I highly recommend Ed for anyone. He takes the time to explain things clearly, making even complex topics easy to understand.
Ed was always responsive, detail-oriented, and genuinely cared for my success. He went above and beyond throughout the entire process.”
9AM - 5PM
8816 Six Forks Rd Ste 101, Raleigh
Banks
“Gena made the experience great. Whenever we had any problem with online issues, Gena was available and extremely helpful. We have remarked to friends that Gena May was our advocate throughout the process of buying our home. If someone else dropped the ball, Gena picked it up.”
9AM - 5PM
2626 Glenwood Avenue Ste 190, Raleigh
Banks
“I am a customer at this bank and I am so satisfied with the service that I receive from Jose and Cindy who helped me with setting up an account. They worked quickly and efficiently on my behalf. I highly recommend this bank, as they care about their customers.”
“The Downtown North State Bank team is great. They are all very personable and customer-friendly. I enjoy banking with them. I would highly recommend NSB to others.”
“Could not ask for more friendly people and the same people are there each time you go so they get to know you its not a revolving door for employees. I even bring my dog in each time I go.”
“I absolutely love working with Brandon Martin at United Community Bank!
He’s one of those people who greets you like an old friend, even if you’re meeting for the first time. Brandon is incredibly patient and never makes you feel rushed or unsure — no question is ever “too small” or “too dumb.” He takes the time to explain everything clearly, with both compassion and knowledge.
It took me a while to finally open a business account for my travel agency (I was using a personal account to start), but Brandon made the process easy and comfortable. He’s not just a great banker — he’s become a trusted friend as well.
Highly recommend working with Brandon if you want someone who genuinely cares about you and your business!”
8:30AM - 5PM
3840 Ed Dr STE 100, Raleigh
Banks
“Thank You T. Bennett for all your help in my car purchase yesterday. You stayed on top of the lending process and made it a very stress free transaction. Your quick response to my calls and emails along with steady communication throughout the day until the loan was all done was my favorite part. Your willingness to answer questions and clarify reasons for your information requests was much appreciated.
It was a joy to work with you to get my loan to completion in basically a day also shows strong commitment to your craft. Keep up the good work. You’re doing a great job!”
“Absolutely love this bank! I've been a member for over 25 years and I have been pleased with the superior customer service! Dondra Hiles and the rest of the staff are amazing!”
“Can't say enough for how North State Bank helped me, as a business owner, ROI Commercial Realty - eXp Commercial, with PPP and EIDL assistance. My regular large commercial bank couldn't be bothered to help most small businesses, and left me in the cold by giving away all their PPP funds to 'big players' while ignoring the 'small fish'.Meanwhile, North State Bank stepped up to the bat, a non-customer at the time, and embraced me with open arms. They've certainly won my business over.I highly recommend!”
“Had a great experience with Southern First when I bought my first real estate property. I worked with John Terry and Laura Keefer, both were very professional and helpful. I highly recommend them to those who need residential or commercial real estate loan.”
“We have been banking with North State Bank for several years and have enjoyed great, personal service from many of the employees. I always have questions about things and they have been patient, efficient and great to work with overall. I would highly recommend banking here.”
9AM - 5PM
6511 Falls of Neuse Rd, Raleigh
Banks
“Kerri and Kristen were over the top. Outstanding customer service. This branch is amazing- makes banking enjoyable.
Thank you Kerri and Kristen for everything.😊”
7AM - 9PM
4460 Six Forks Rd Suite 115, Raleigh
Banks
“BB&T Insurance Services helped me understand the many forms of life insurance and pick a policy that meets my family's needs. They were patient and answered all my concerns without pressuring me.”
“Carolina was THE BEST, she was very patient and understanding. She explained everything perfectly and made sure we understood. I would go back to her 100 times if I could. Very friendly staff all around and very professional.”
9AM - 5PM
4525 Falls of Neuse Road, Raleigh
Banks
“These guys have gone above and beyond to help me. It's pretty unbelievable. I don't even want to name names because I've talked to a lot of different people at this location over the years and they've all been incredible. Thank you!!!!!!”
“Jordan helped us get our business account setup and functional since switching from another bank and had a tremendous amount of patience and knowledge to help us.”
8:30AM - 5PM
3535 Glenwood Ave, Raleigh
Banks
“I visited this branch the other day and got a survey soon after, to which I of course left a 5 star review for the 5 star service I received. The next day, I got another message thanking me for my excellent review and appreciating me for my business. That is once again 5 star service unparalleled by any other financial institution. To that response to my review, I give 5 stars once again.”
Open 24 hours
3808 Six Forks Rd, Raleigh
Banks
“AWESOME CUSTOMER SERVICE. ATM reader for check deposits was not functioning, and our card got stuck. An employee came out to help while we were able to retrieve our card. We did an inside deposit instead. The inside teller was GREAT!”
“Excellent service and great employees. It's definitely one of the best banks I have had the opportunity to bank with. Facility is also very nice and clean and they also provide little snacks like soda, water etc. I've never felt more comfortable at any other bank the way I have felt here. Some banks rush to sell you a product you don't really need just so they can make their goals. Definitely recommend this bank.”
8:30AM - 5:30PM
2401 Blue Ridge Road, Raleigh
Banks
“Had a visit with Tommy Le today and wow what an incredible and insightful visit. We went in to discuss options foe an auto loan. He broke everything down so easily.”
9AM - 5PM
3100 Edwards Mill Rd, Raleigh
Banks
“Love going into the bank and chatting with the front office ladies! They’re so pleasant especially when I’ve had a rough day at the office. Always willing to help and find solutions (even if you are not a current member). ?”
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“Jasmine Lehman has been helping me for years with our personal and business accounts. The level of service and attention she has shown truly exceeds my expectation every single time. I live closer to a different Fidelity branch (and I'm sure they are great!), but I continue to drive a bit further because I know the service and care is consistently wonderful!”