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December 2023 by Pamela Sinclair
I needed to get some Visa gift cards. Instead of making me wait 5 minutes or so for the person in charge of the cards to return from lunch (which I was ok with), they told her I was waiting and she returned right away. A+ for customer service.
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October 2023 by Rebecca Ruano
This credit union allowed another member to mistakenly charge their gym membership to my account. Then I was charged fees when my account had been drained. They refused to refund me the money when I pointed out their mistake. I have been using this account for over 20 years for savings, never for any subscriptions. It’s truly unbelievable how little they cared to make things right.Response to response: I attempted to contact multiple people at the credit union over a few months back in 2021, due to this matter. I was given the full run around and I do not wish to spend any more time being run around by this credit union.
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April 2023 by Latia Austin
This bank has very good customer service. I worked with Kristen and she was very helpful and knowledgeable. When I went into the branch everyone was really kind and nice not to mention quick service.
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November 2022 by Carmen Cavada
Dondra and her team are the best. Always friendly and go out of their way to help customers. There is no better place to do your banking, mortgage, auto loans, etc
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September 2021 by O.W.T with the Gordon's
The best crew hands down! Dondra and Kristen make me feel like family! I love them!! Never ever changing banks!!!
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August 2021 by William Hulme
I just completed the process of getting a car loan at this branch. It was the easiest and smoothest experience I have ever had with a bank. The tellers are polite and even the branch manager is kind and welcoming. They make sure to share all the options available with you including warranties if available and gap insurance. Dondra even put in loads of leg work to lay out different loan structures for my specific loan so I could pick the one that best fit my needs. I couldn't be happier with my new car and it's all thanks to them!
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August 2021 by Jeremy Alexander
Hey I've been with Carolina Telco faithfully for 2 years and the Raleigh office always rocks it anything I need they're spot on
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July 2021 by jen best
Maybe a good banking partner, but mortgage handling is highly unsatisfactory and unprofessional.
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April 2021 by Jeremy Minter
They are really nice at this location. Dondra was awesome during all of my car loans. Even living out of the area didn't stop her from helping me.
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April 2021 by Taylor Gokee
Hands down this is the best bank I’ve ever dealt with. If you have the opportunity to be a member I cannot stress enough how amazing this credit union is.Customer service is simply perfection. Most of my interactions with Carolinas Telco has been with Kristin and she has consistently been genuinely helpful, quick to respond, and knowledgeable. I’ve also had to call on a couple of occasions and each time my issue has been handled quickly and pleasantly.All the products we have with Carolinas Telco are great. It’s wonderful having all of our major financial products accessible through the mobile app. Making payments and tracking balances is super easy and can be transferred directly from your checking account.If you are tired of feeling like just another account this is definitely the bank for you.
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March 2021 by Carlton Stephen
I have been a member of the Raleigh branch of Carolina Telco and worked with its Branch Manager, Ms. Dondra Hiles since January, 2018. Dondra and her staff have always treated me with the utmost respect and courtesy. Dondra, in particular, has been a SUPER banker and pulled out all the stops to resolve all my banking needs from providing me with a vehicle loan to begin a new employment contract, which led to full time employment, to providing a credit card with a generous limit. Banking has never felt so good. Dondra Hiles is Simply The Best!!!
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March 2021 by Timothy Graham
Great place to do Banking.
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November 2020 by Cool Change Heating and Air
We have been using this bank for 9 years now. We operate a small business through this bank as well as my personal account so I have to visit and or talk to the bank very often. The customer service has been excellent every time! It is a bank where everybody knows who you are and they make you feel like family.I can not say enough good things about all the people that work there.
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November 2020 by Sky Pilot
These people are the best . Always there to help you and very considerate ?
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October 2020 by Dennis Howerton
These people are amazing. It feels really good to live in a city but yet bank somewhere that they recognize you and know all about you when you come in. The pandemic has been hard on every aspect of life and customer service has shown that with a lot of companies. Not here. It’s probably the best customer service I’ve received in any industry and hasn’t wavered at all with current events. I travel a lot and having this service available is invaluable. Lauren always makes sure to take care of whatever I need.
