Fidelity Bank is a financially independent local North Carolina based community bank that has been in business since 1909. It does not seek to please shareholders, but to please its customers with a 'Right By You' focus, putting customer needs first by only offering products they need. The bank offers competitive products with good technology. Reviews highlight excellent, over-the-top service at the Oberlin Road branch in the Village District. Customers describe the staff as incredibly knowledgeable, kind, lovely, professional, and friendly, making processes effortless, simple, and stress-free. Specific employees are consistently praised for providing outstanding, above-and-beyond service, from setting up accounts to helping with loans and following up afterward. The service is described as a breath of fresh air and way better than at past banks. The atmosphere is welcoming, where everybody knows your name, making customers feel glad they came. Customers highly recommend the bank for its exceptional customer service, good attitude, and commitment to the community and clients.
Great bank, always friendly and ready to help at any moment.
December 2024
I had an excellent experience at Fidelity Bank on Oberlin Rd! I came in to close accounts at another bank and open new ones with Fidelity, and John Russell made the entire process effortless. He was incredibly knowledgeable and kind throughout. David Forest was also amazing! Highly recommend!
December 2024
John Russell and David Forrest made setting up new accounts super simple and stress free. Way better customer service and attitude in general than past banks I’ve worked with! Highly recommended
