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January 2024 by Kaylee Watson
EXTREMELY RUDE AND UNPROFESSIONAL! specifically REBECCA COLE
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September 2023 by Matthew ward
It crazy how much smaller banks have 24/7 customer care but not this terrible bank.We have a business bank and we will be looking to pull away from this bank as there customer service is horrible
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June 2023 by Pamela McIntyre
I'd like to address the talking head CEO who thought it was a good idea to make it a policy to restrict (delete) access to their customer's online account. How does it make sense to restrict/delete the option to pay online because of a late payment?
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April 2023 by jennifer Jaylina
Came in since I needed to withdraw cash for a notarization. I was able to order a new debit card and withdraw the cash I needed. I was seen by the Senior sales banker, Casey. He was great! He looked over my account and shared a promotion about a CD with a high interest rate. I went ahead and agreed. I am thankful he cared to look into my banking accounts and offer best solutions free of charge. Casey was kind, professional, and efficient! Thank you!
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April 2023 by Brian Kudera
Appears to be associated to scams. The phone number doesn't work and a check I received with the name of this bank on the check was fraudulent.
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March 2023 by Mr Bond
I have been working for this company more than 5 years. I would not recommend any investment with First Citizens Bank. They are the worst performer on the market based on the customer and employee reviews, because all smart people have already left this company. Very poor management, toxic, politic based, cheep environment. Lots of lawsuits with the companies they acquire. They do not maintain quality employees and management only cares about their own bonus. HR does not exist and covers management wrong doing. During my career, I have been volunteering and working hard and doing a great job, may manager was Orlando.Torres. I was never reworded, no promised bonuses. Their politics to keep people scared, instead of rewording for a good job. They changed my remote work from home status to work in the office and without any explanation. They were sending emails to all current employees and asking people on writing positive revues to cover up their chaos. I have been dismissed during taking medical leave on PTO and my PTO has never been paid. Overall, I would not recommend this job to a friend.
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March 2023 by Antoine Hall
PROFILED!!!!!..I was banking while black and was told that the Bank didn’t have enough cash to cash my check, but only after I presented the check and ID and the teller saw the amount. Worst experience ever, I recommend that no one banks there at all who have Human decency.
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February 2023 by Suzanne S
We've banked with First Citizens in *********, NC for over 30 years. While the staff has changed off and on through the years, I've never had the terrible experiences said by others. Always courteous, professional and helpful. I've had to have my debit card changed because of phishing on my account, but the new card has always arrived in a timely manner. After seeing the customer review rating of 1.04/5 I felt that someone should say something positive. We truly like this bank.
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February 2023 by Suzanne S
We've banked with First Citizens in *********, NC for over 30 years. While the staff has changed off and on through the years, I've never had the terrible experiences said by others.Always courteous, professional and helpful. I've had to have my debit card changed because of phishing on my account, but the new card has always arrived in a timely manner.After seeing the customer review rating of 1.04/5 I felt that someone should say something positive. We truly like this bank.
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July 2022 by Amanda H
My card number was stolen, so I had to order a new card over the phone. After 10 business days (the longest they say it will take to arrive), it had not come in the mail. I went into a branch to see if I could have a card made. When changing my name after marriage, that branch was able to make me a new card on the spot. The lady at the branch I went to this time said they are unable to do so, and I would have to order another one again. After verifying the address with her, after 10 business days it still had not arrived. All of my bills were late because I did not have a debit card to pay them with. After a month of waiting, I withdrew all of my money from the account, closed it and went to a bank that can make a card on the spot.
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September 2021 by Charlie Gray
I went into this branch today and Jordan helped me out a lot. I had some really old savings bonds that I needed to deposit but had absolutely no clue how to do that. Jordan and Truely were both really helpful and made the process quick and easy. Plus, I went in after 4:00 in the afternoon and instead of being mentally checked out for the day, they both were eager to help and got everything taken care of right then and there. I would highly recommend this branch if you have stuff to do at the bank and you're downtown.
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September 2021 by Catringa
It I could shut this "bank" down, I would. I found 2 unauthorized charges on a debit card I never used even once for $1290. I never even got notified. I happened to log in because someone had tried to use the card for over $7000. They still have not given me a credit. Do NOT use this bank. They will NOT protect your money.
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September 2021 by Joel Gargus
Small business owner here. I spent the time to find their corporate headquarters just to warn everyone I can to NEVER do business with First Citizens. I would keep my cash in a safe before I do any more business with them. Everything from costing me A LOT of money due to an absolutely absurd error during an SBA loan to having commercial lenders who don't know that the SBA is not a bank just reek of unprofessionalism and incompetence.
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September 2021 by Eric Nicholson
As a minority business owner I would recommend you never do business with First Citizens Bank. They have unethical practices such as closing your account with good standing for no reason. If you lack a certain Financial status this Bank does not want your business. I had an account for over 3 years and they just decided to close it. I never had any negative banking issues with this Bank I kept a decent amount of money in this Bank but it was clearly not enough. I inquired about the closure of my account all the way up to the owner and they refuse to explain why my account was closed. All they would tell me is they reserve the right to close any deposit account at any time. They closed my account and it impacted my business and they did not care. I would not recommend this bank for your business or personal needs especially if you're a small business.
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September 2021 by Kharon Khactus
It I could shut this "bank" down, I would. I found 2 unauthorized charges on a debit card I never used even once for $1290. I never even got notified. I happened to log in because someone had tried to use the card for over $7000. They still have not given me a credit. Do NOT use this bank. They will NOT protect your money.
