First Citizens Bank provides courteous, professional, and helpful service. Customers report efficient assistance with transactions like withdrawing cash, ordering new debit cards, and replacing cards due to phishing, with new cards arriving in a timely manner. A Senior Sales Banker was noted for being kind, professional, and efficient, taking time to look over accounts and share promotions for products like CDs with high interest rates, offering best solutions free of charge. Some clients have banked there for over 30 years, stating they have never had the terrible experiences mentioned by others and that the staff, while changing over the years, remains consistently positive. They are a bank that customers truly like.
This branch is conveniently located on Fayetteville Street Mall. For anyone who works downtown, it is centrally situated so you can walk inside or use the ATM machine outside. The Tellers and Customer Service Representatives are kind, helpful and informative.
August 2014
This branch is conveniently located on Fayetteville Street Mall. For anyone who works downtown, it is centrally situated so you can walk inside or use the ATM machine outside. The Tellers and Customer Service Representatives are kind, helpful and informative.
