Leith Chrysler Jeep in Raleigh is known for offering a wide range of Jeep vehicles, including the popular Gladiator, which is praised for its ability to handle challenging terrains like steep hills, mountain trails, rocky stream-beds, and snow-covered roads. Customers appreciate the dealership's commitment to quality sales and service, with staff who are knowledgeable, helpful, and empathetic. Salespeople like Ryan Parsons and others are recognized for their honesty, professionalism, and dedication to helping customers find the right vehicle, often going above and beyond to assist with extra needs such as obtaining keys or accessories. The dealership also provides attractive finance options and benefits from Leith Peace of Mind Pricing, ensuring customers feel confident in their purchases. The service department receives high praise for going above and beyond expectations, with staff like Chris, Tiffany, and Alex demonstrating professionalism and attentiveness. Customers often mention that their service experiences are among the best they’ve had, marked by clear communication and excellent care. However, some reviews note that over the years, customer service has declined somewhat, with concerns about feeling pushed aside after the sale and a perceived lack of follow-up on vehicle issues. Despite this, many find the process of buying a vehicle to be straightforward and efficient, with quick paperwork and a smooth experience, especially when working with staff like Ryan Parsons and the financing team. Overall, Leith Chrysler Jeep is seen as a dealership that can do more for its customers in both sales and service.
