Lids is a hat store known for its excellent customer service and a wide variety of hats. Many customers appreciate the helpful staff, especially employees like Peaches, Taahir, and Beth, who go above and beyond to assist shoppers. Beth, in particular, received praise for her efforts in finding specific hats and providing alternatives when the desired item was unavailable. The store is well-organized and offers almost all types of hats, although some customers hope for more diverse styles and team hats. While some wish the store was larger, the overall experience is positive, making it a go-to place for hat shopping. Customers are eager to return for new selections.
Queen Von was the best hooking me up with some Stanley cup champs gear!!! Thank you for the amazing customer service!!
June 2026
Got my custom ny nicks championship hat. Vonna aka (Queen Von) hooked me up with excellent customer service. She got a returning customers out of me and the family.
February 2026
Ivana is the best. She was patient and answered all my questions, making my shopping stress-free. 10/10 experience ✨
