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February 2024 by Gianluca Preziuso
I visited the store this morning and I was helped by Joshua. He really took his time showing me several models and he was very knowledgeable on all of them. He also took the time to check their inventory at the Durham store.If you looking for great customer service and great shoes, this is the place.
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January 2024 by Carole B
Great experience. Jordan was very helpful and knowledgeable about my particular problem and which shoes were best for me. They're working out well. I'll be going back.
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December 2023 by Mady Ho
This place has great customer service
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October 2023 by Tamika Farmer
Thank you so much, Joshua, for the information and help with selecting my first NBs in years! I needed a pair for when I’m walking, treadmill and working out. He clearly knows his stuff and was able to quickly help me get what’s needed:)
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September 2023 by Nayra Bernacki
We were sent over from the UNC specialty center for pediatrics to get some wide/extra wide toddler shoes for our son cause the regular new balance were still a little too tight with his orthotics.Karen did a PHENOMENAL job finding us what we needed and helping us compare what fit our kiddo best. She was very attentive, very helpful, and was honest in her opinions about his fit. She offered to hold onto another pair in case we decided to return these for the extra wide pair, but we are pretty confident we have what we need. In any case. She was lovely and we found exactly what we were looking for.
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August 2023 by Ryan Burres
I experienced the fastest and best shoe service at this store. I have wide feet so finding a shoe that fits can be challenging. As soon as I walked in the door an associate, Tyler, asked if I needed help, measured my feet, told me what he recommended for size and shoe style, and I tried the shoe on and it fit perfectly. I was in and out in less than 10 mins thanks to Tyler
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August 2023 by Aravind films
Karen was super kind and helped me with exchanging and finding the right shoe and fit. Highly recommend !
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July 2023 by Cedric Thrash
Grateful for the staff in Raleigh and the Durham store. They are helpful and understanding of my feet needs. Think it was Tyler, Karen and others. I highly recommend this store. Been having issues with finding wide shoes, they have helped me over the years. If they didn’t have it in store, they ordered it. Love the family atmosphere they display even when its a little packed in the store. They really helped me today. If you want to have faith in customer service again, go visit this store.
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July 2023 by Keron Gilliam
Visited this store on Saturday super excited because I love new balance in search of some new work shoes I wanted to have my feet properly sized and help to find a great fitting shoe. I entered the store they had a total of 8 people in the whole store I quietly walked around making eye contact with every person and employee but was never greeted. Made my way to the back of the store where I was finally greeted by a young African American employee asking if I needed help, frustrated and disappointed I replied “well I did but see how I walked past a store full of employees (Caucasian) and no one uttered a word until now I think I will pass. I left the store and have no plans to return for poor customer service.
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May 2023 by Mary Elizabeth Stein
Tyler was AWESOME!!! He made my DAY! I recommend that you ask for him when you visit the store! He was quick to locate inventory for me on the floor and in the back, and was very knowledgeable of all the products. Also, he was incredibly kind and professional. Tyler didn’t treat me like “another customer” that walked into the store, but rather, like someone who mattered! THANK YOU TYLER for all that you do!
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April 2023 by Dennis Carter
Josh worked with me on suggestions and what he and I picked is the best shoe I've worn in many years..Will definitely be back and recommend..
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February 2023 by Bryan G.
Went to checkout a specific pair of running shoes. The staff was friendly and knowledgeable but was adamant I size up despite me knowing my size since I already ran in that particular shoe. Despite that shoe having a multitude of different color options they had very little stock. I was told it would take a week or so to order online from the store. I ended up ordering online the size and color I wanted from a big box sporting goods store for considerably less cost and got them in 2 days.
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January 2023 by Laurel Harrison
Service was fine but they didn't have any shoes in my size.
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December 2022 by Charle L.
Very poor experience unfortunately... most likely will not go back to this location. Called to see IF they had a particular 608 series shoe for a gift for my son. Couldn't find it when I went in...supposed to be held under my last name. Then came out with different shoe...not color I was looking for...but told they had it in stock. Drove across town to boot.
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November 2022 by Jasmine Edwards
It’s been awhile since my husband has bought new shoes (he hates shopping!) so we came to this location to replace his worn-out tennis shoes. We walked in and was immediately greeted by Tyler who assisted us during our visit. He was very knowledgeable and recommended different styles/types of shoes for my husband and I based on our lifestyles and feet. Tyler was very attentive and provided high-quality customer service. We ended up purchasing 3 pairs of shoes since it was such a stress-free experience. My husband and I will only come to this location because we had such a phenomenal experience. The other employees were super helpful and kind as well even when we left the store close to closing time. Thanks a million, Tyler, for helping us today!
