New Balance Raleigh has garnered positive reviews for its exceptional customer service and knowledgeable staff. Customers have praised specific employees, particularly Jo and Stefan, for their professionalism and attentiveness. Jo is noted for his patience and willingness to help, even when the store was close to closing time. He assisted an older customer with a return and provided support in selecting the right inserts, demonstrating a kind and respectful demeanor. Stefan has also received high marks for his friendly attitude and extensive product knowledge. Reviewers highlighted his ability to address concerns and guide customers toward the best choices, including assisting with online returns and suggesting apparel. Customers appreciated the staff's willingness to take the time to ensure they found the right fit, especially when dealing with special needs, such as fitting shoes over an ankle brace. Overall, New Balance Raleigh is recognized for its welcoming atmosphere and the ability of its employees to create a pleasant shopping experience, making it a recommended destination for anyone in need of quality footwear and apparel. The staff's commitment to customer satisfaction sets this store apart, leaving a lasting impression on visitors.
I had a great experience at New Balance! Everyone was very helpful and answered all of my questions! In particular I wanted to shoutout the worker Sam! He was super friendly and extremely helpful! Will definitely be coming back!!
May 2026
Had a very nice experience here. Don’t know the young man that helped me, but I really appreciated the help.
February 2026
Very helpful and friendly. Informed us of an additional New Balance coming to the outlet.
