New Balance Raleigh has garnered positive reviews for its exceptional customer service and knowledgeable staff. Customers have praised specific employees, particularly Jo and Stefan, for their professionalism and attentiveness. Jo is noted for his patience and willingness to help, even when the store was close to closing time. He assisted an older customer with a return and provided support in selecting the right inserts, demonstrating a kind and respectful demeanor.
Stefan has also received high marks for his friendly attitude and extensive product knowledge. Reviewers highlighted his ability to address concerns and guide customers toward the best choices, including assisting with online returns and suggesting apparel. Customers appreciated the staff's willingness to take the time to ensure they found the right fit, especially when dealing with special needs, such as fitting shoes over an ankle brace.
Overall, New Balance Raleigh is recognized for its welcoming atmosphere and the ability of its employees to create a pleasant shopping experience, making it a recommended destination for anyone in need of quality footwear and apparel. The staff's commitment to customer satisfaction sets this store apart, leaving a lasting impression on visitors.
Loved this store and their staff!!! The best shoe shopping experience I've ever had!! Will definitely be back!!
September 2026
Excellent customer service! I was impressed by the collaboration among the store associates who helped me find an extra-wide walking shoe. A special thanks to Kaila, who has great people skills and made me feel very comfortable!
August 2026
Honestly didn't know there was a stand alone New Balance store in Raleigh and I know I will be going back. Joshua quickly assisted me in getting what I went in for, and listened to my concerns for a second type of shoe. We liked his recommendation so much my husband and I both ordered new pairs with Joshua's help.
