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March 2024 by Robert Shankland
Before you head out there, gear up here! REI started it all and has prepared or family for adventures far and wide! The staff are knowledgeable and so helpful willing to go above and beyond to help you understand and select the best gear for each and every one of our trips! We love the folks here and the equipment is always top notch, and it's always fun to rummage the restock so grab your membership and plan your next journey with confidence!
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December 2023 by Mark Vincent
Always a relaxed shopping experience at REI. Plenty of inventory and assistance to go right to what you need. Plenty of sizes to select from in clothing and can bring in any strays that might be out of stock.
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September 2023 by Yvonne Eadon
Incredible customer service from the bike shop--I brought my bike in after having messed up the wheels by driving over an open tire on the highway (whoops), and Caroline did an incredible job of welcoming me, fixing the problem in a timely manner, and also doing a bang-up job with the new wheels. I've been riding on them for months now and I've only gotten a single flat from riding over something sharp. I used to get spoke flats every month or so. Thank you so much to the Bike shop at REI and especially to Caroline!
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September 2023 by Ashton Queen
Great customer service. The staff were super friendly with us, and all the folks we talked to were helpful.We got the membership, it's worth it if you spend more than about 250$.They have high-qualitybstuff there, and they let us try on a backpack/baby carrier.
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August 2023 by J D
Other review was deleted, so I'll redo it. They ended up implementing a no bag policy, so imagine buying thousands of dollars worth of gear, clothing, whatever, and then trying to fumble around carrying your stuff to your car. I watched a lady dropping shirts on the way out the door after realizing she wasnt getting a bag. Or perhaps you just want to continue shopping in the area, you'd just rather leave instead because you dont wanna leave your new expensive gear in your car where it's subject to theft (since you just stuffed your new 700$ arcteryx alpha jacket in your back seat). The whole thing is just silly.
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August 2023 by KW
I recently joined the cyclist life style, so I made a pit stop at REI Six Forks to pick up some equipment for my new bike. I was greeted with a smile and received white glove treatment. Kira assisted me along the way with product recommendations as she is an avid cyclist. She was amazing, and I appreciate the time she took to explain the purpose/value of certain equipment. I appreciate the excellent service at this location and will be back in the near future.
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August 2023 by Donna Campbell
REI & Laken for the win!!!I couldn't remember how to attach my Yakima bike rack (it had been a while ) so I just headed over to REI where we purchased it. I'm retrained & ready to go!! Laken was patient & through!!I am super thankful!!!
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June 2023 by chan ham
Friendly staff and excellent location. However, my brompton was not ready as email and forgotten. Make sure you call to see your order status rather than just trusting email notifications.
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May 2023 by Kayla
I am very delayed to getting this review up, but I wanted to give a special shout out to Reid, Lilly, and Beck. You guys were all so welcoming and warm which was very much needed for the time I was experiencing. Reid especially did an amazing job setting me up for success in order to live comfortably out of my car. He was very thoughtful and kept my best interests in mind when showing me around the store and picking out what I would and would not need. I’ve been to many REI stores and am a member, I can full heartedly say that this team fully exemplifies what I have come to benchmark as the REI experience and why I will only ever go to this outdoor store. You all showed me a kindness during a dark time in my life which I will never forget. Thanks again for providing both the products and knowledge I needed to be safe on the road.
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April 2023 by James Willcox
Unparalleled customer service and customer care. Knowledgeable staff committed to helping customers not just selling products. REI is committed to the ecological balanced partnership between people and the enjoyment of the outdoors.
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April 2023 by Summer Hedges
We picked up a roof box that we ordered online. The team members encouraged us to park at the loading dock, helped us open the box, inspect for any issues, and walked us through installation and gave us a lot of tips for use. So friendly and helpful, even on a busy weekend day. If we had to figure it out on our own, I am sure it would take 3 times as long! This will enable us to take an awesome trip with our pups later this month!
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March 2023 by Lifting Covered
I’m sharing my experience in case it helps others. I’m sure it didn’t help that. This is the first time I’ve ever been into this mixed use development area and it was nice weather on a Saturday, hence very crowded.I ordered a bike rack to pick up from this location. It took me some effort to figure out where to park, and my only option was the parking garage. For pick up, you need to stand in line for the regular checkout counter. When it was my turn, the associate was able to locate the rack and because of the size it was on a dolly. I asked if I am able to bring my car because I parked in the garage. The situation was new for them so they said I should be able to park in the curbside pick up spot and not get towedIf you do this, be prepared to go back inside to get your item, load it and then bring the dolly back to them. Next time I’ll either do curbside or go to another location that’s more easily accessible.
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March 2023 by Ca'ren Hudson
I came in for what I called my “hiking starter pack” and each and every employee I talked to was beyond helpful. Want to give a special shout-out to Cameron, Morgan & Beck who helped me find my pack and my shoes. I can’t wait to keep coming back!
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January 2023 by Michael Shanken
Neat store with anything you need to enjoy the outdoors. Hiking, camping, biking, rock climbing, whatever you need, they have it. Friendly staff are always willing to help. This location is 2 stories, but there is an elevator in addition to the stairs.
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December 2022 by Alison Williams
Had to exchange an item and Jack was so helpful and so accommodating during the transaction. I always have a good experience here.