REI is a great outdoor outfitters store for camping, hiking, cycling, and other outdoor activities. The store offers a wide selection of gear, clothing, camping supplies, cycling products, and dog gear. It is known for its awesome customer service, with friendly, knowledgeable, and helpful personnel who provide an excellent experience. Customers appreciate the store's quality products and its good location. Many return for the friendly service and find exactly what they need, from major gear to specific items like a collapsible dog water bowl. REI stands behind its products and is a destination for both new adventurers and seasoned pros.
I went to the North Hills Raleigh store to see if they could help me with a stuck zipper on my REI rain jacket. The checkout person told me to go to Doug. He was the miracle worker there. And it was true. He spent allot of time getting all this hardened mud out of my zipper. He must have spent 30 minutes. So thanks Doug... read full comment
September 2026
No problem returning a couple pairs of wool socks that didn't work. The cashier was totally helpful and she made it quick and simple, no questions asked.
September 2026
Docking 1 star for prices. Otherwise great store, great location, great staff. The prices are out of hand expensive though.
