Sam's Club in Raleigh offers members warehouse values on groceries, pharmacy, optical, home furnishings, and more. Many customers are long-time, loyal members who appreciate the great gas prices, good general selection, and the convenience of the Scan and Go app. However, experiences with customer service and management at this store are mixed and can be disappointing. Some members report unpleasant experiences, difficulty getting help from employees, and problems resolving issues like refunds, which can require many attempts over a long time to reach a manager. The parking lot is often crowded, and the store can be out of popular items. Some customers also find the other shoppers to be rude and note that cashiers can sometimes be upsetting. While many products are perfect, specific items may be hard to find. For some, these factors make the decision to renew their membership easy.
Tell the employees that work here that they don’t have to walk so fast that they ACTUALLY step on you. I’ve never had someone ride my ass like that when I’m on foot before much less STEP ON MY SHOES because they’re so impatient to get to the associate training room. ?????
January 2025
Suddenly there are cashiers who shouldn't be going to work. I try to arrange things ready to scan and one of the cashiers didn't want it that way so I had to put things on the belt and she still gets upset. The only thing I never find is diet pepsi in a bottle but all the other products I buy are perfect.
November 2024
I found everything I needed, but the experience was unpleasant. My renewal is coming up, and Jovonna made my decision easy 😠
