Sam's Club in Raleigh offers members warehouse values on groceries, pharmacy, optical, home furnishings, and more. Many customers are long-time, loyal members who appreciate the great gas prices, good general selection, and the convenience of the Scan and Go app. However, experiences with customer service and management at this store are mixed and can be disappointing. Some members report unpleasant experiences, difficulty getting help from employees, and problems resolving issues like refunds, which can require many attempts over a long time to reach a manager. The parking lot is often crowded, and the store can be out of popular items. Some customers also find the other shoppers to be rude and note that cashiers can sometimes be upsetting. While many products are perfect, specific items may be hard to find. For some, these factors make the decision to renew their membership easy.
