At Sephora, customers can enjoy a shopping experience where all are welcome. The store offers fan-favorite brands like FENTY BEAUTY, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. While the store can be busy, many staff members are knowledgeable, well-versed, and provide exceptional customer service with a genuine and honest personal touch that beats any electronic match. Customers report having amazing and great experiences, feeling confident after assistance with finding perfect shades and comparable substitutes for products. However, the checkout process can need improvement, with long, ridiculous lines sometimes due to only one cashier working. The selection of some items, like the Sephora collection lip products, can be bare bones. For faster service, customers can use in-store or curbside online order pick-up, with specific instructions provided for location. Same-Day Delivery is also an option. Some services, like claiming a fragrance from a sampler kit, may require a visit to a Kohl’s location. Overall, many customers are happy and excited about their visits and new products, recommending the store for its helpful and nice staff.
Great experience with Shaquana . She helped pick foundation. Took time to help me but the best was her compliments and encouragement. She helped me leave feeling a bit more empowered as a 50+ woman . More than makeup building it was confidence and character building and appreciated. Thank You !!!
May 2026
I did not catch her name, but the woman with short blonde hair working in the perfume area on Saturday 5/2/2026 around noon was absolutely wonderful.
October 2025
Visiting from Australia for a wedding and my partner does not usually wear makeup. Poison was extremely helpful and made a stressful situation a breeze and made sure all the ingredients were clean. Highly recommend
