At Sephora, customers can enjoy a shopping experience where all are welcome. The store offers fan-favorite brands like FENTY BEAUTY, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. While the store can be busy, many staff members are knowledgeable, well-versed, and provide exceptional customer service with a genuine and honest personal touch that beats any electronic match. Customers report having amazing and great experiences, feeling confident after assistance with finding perfect shades and comparable substitutes for products. However, the checkout process can need improvement, with long, ridiculous lines sometimes due to only one cashier working. The selection of some items, like the Sephora collection lip products, can be bare bones. For faster service, customers can use in-store or curbside online order pick-up, with specific instructions provided for location. Same-Day Delivery is also an option. Some services, like claiming a fragrance from a sampler kit, may require a visit to a Kohl’s location. Overall, many customers are happy and excited about their visits and new products, recommending the store for its helpful and nice staff.
The place was fine if you use Google maps to get to this shop it will be located on the second floor on the other side of the indicated area of the mall
March 2025
I went with my wife to this store to find her some concealer. We waited while a staff member fought with their virtual match which was way wrong. Susanne personally color matched my wife and it turned out great. Susanne is very knowledgeable and her personal touch beats any electronic match.
February 2025
Sierra was so kind and willing to help with all of my questions. She made my day!
