Thompson Buick GMC Service Center in Raleigh, NC, is dedicated to providing excellent service, maintenance, and repairs for Buick vehicles and other makes and models. The staff is known for their helpfulness and commitment to customer satisfaction. Customers appreciate the accommodating nature of the service team, with some highlighting the ability to fit appointments around busy schedules. Many reviews mention the attention to detail in vehicle maintenance, with cars being returned in pristine condition after service. Notably, one customer praised a staff member for going above and beyond to resolve an issue with a part order, reinforcing the center's reputation for quality service. Another customer shared a positive experience in acquiring a new Yukon, expressing gratitude for the consistent communication and efficient delivery. However, some customers voiced concerns about transparency during the vehicle purchasing process, particularly regarding a nationwide chip shortage that affected certain features. While one customer felt misinformed about this issue during their buying experience, they still noted the overall quality of service received. Overall, Thompson Buick GMC is recognized for its exceptional customer experience and commitment to vehicle care.
Best prices we’ve found. Every single employee here will greet you with a smiling face and kind word. We would do it all again just to have Mr. David’s help. He made all the difference. Kept the process simple and explained everything along the way. He even won over our toddler. Absolutely recommend Thompson Buick... read full comment
June 2023
Was impressed with service advisors handling of everything. Workmanship was done very well.
March 2023
The staff here was so helpful. They helped fix my back windshield wiper and the cover. I didn't have an appointment and made sure to take care of me.
