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November 2023 by Alisha Foster
I am so, so grateful my laptop is working again. I was quoted $550 but they matched my lowest quote of $499 for the screen and ribbon replacement. I haven’t used my computer in over a year and it feels brand new now. Thank you ubreakifix - and Ayla especially! she was my favorite.
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November 2023 by Lisa Sinckler
They did a good job. However, they texted me when my phone was ready but they had my phone. I received me phone back with no juice/power. In order to know my phone was fixed, it needs power. I would recommend that they charge your phone a bit before returning to you. Otherwise, good job!
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November 2023 by Eva Alexander
Josh is so super amazing - he should wear a cape!! Very knowledgeable, helpful, informative, friendly & polite. Remedied a BIG issue with my phone in less than 24 hours. Highly recommend!!
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October 2023 by Russ
The work that was done(screen replacement) I was happy with and the technician that greeted me was fine. My only issue was the alert that my phone was ready for pick up. I was told it would take a couple of hours but defiantly before they closed. I dropped the phone off before 4 and I gave them my wife's number for contact. It was now passed 6:30, still had not heard word back from them. Drove there and was able to get into the store with 1 min to spear. The same technician that I first spoke to said the phone was ready an hour after I dropped it off. I said I was never contacted and we confirmed the number that was given was correct. He then revealed they have been having problems with the alerting system not working. I was able to get my phone but if I was late to the store, it would have caused a lot of troubles with my work and fanatically. It worked out at the end but I am not happy with the situation.
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October 2023 by Sean Kelly
Awful experience. Brantley call to confirm my appointment for 4pm. I told him about a minor crack in my lens (which actually was lense protector) he never mentioned it voiding a warranty. I get to the store at 4pm and I was told that same day repairs were not done past 4pm, which Brantley never told me about. They agree to fix it, I wait until 2 hours to come and learn that they couldn't fix the phone and I needed a new one. A customer in front of me had a similar issue, an employee ordered the wrong part for her phone. Definitely don't commend this place
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September 2023 by D00B13D00 Dube
Called in on Monday to see if they had the part I needed, confirmed with Steven they had the part. Came in on Tuesday and was told they actually don't have the part. So I called thw other 3 stores in the area, crossroads, High house and wake forest. Wake forat said they had the part so I drove 40 mins to and from wake forest TWICE! once to drop off around noon and then waited with no response until 5:45 and drove through rush hour traffic only to arrive there and be told that I need in fact a different color than what I was told at this location. thank you for wasting 8 hours of my day 11:15 when I initially arrived at Oberlin to when I got home from my second trip to wake forest at 730. Thank you for wasting 15 dollars in gas that I put in just for the drives yesterday. Thank you for loss of income since I need my phone for work and I was told it would be 2-3 ^hours. I was told yall are all owned by same franchise owner so poor quality all around.
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September 2023 by Stephen Wagner
Raleigh location did a much better job that Cary, after showing up and being told our phone couldn't be done for our appointments twice by Cary without notice and a 45 min drive and leaving work early just for the appointment I finally gave up and changed it to Raleigh who took half the day but at least it got done... I would get it if it was something major... but it was just a new screen.. I have had many changed before .. a hr or 2 max but not all this hassle. I'd rather pay out of pocket than use the warranty if this is what I'm paying for.
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September 2023 by Jemma DeFilipp
Jackson and everyone I interacted with were fantastic, professional, very patient, and totally solved a problem I'd been trying to deal with for a week. My husband's an electrical engineer and we both highly recommend this service and location.
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August 2023 by Baileigh Rommel
Customer service was top tier. Fixed the back of my camera lens for a great price. Looks like I never had it replaced! I would 100 percent recommend this place if you ever need your electronics fixed. I was in and out and got my phone back within 2 hours of handing it over. Will definitely come back here if I ever need their service again.
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August 2023 by Darius X
I dropped my Pixel 7 and shattered the camera lens cover.I called several repair shops for estimates and was quoted anywhere from $250-400 to fix it.Since this was almost the cost of a new phone, I was ready to break down and just buy another Pixel.But I saw uBreakiFix online and decided to make one more call. They explained that the lens cover was actually under warranty from Google and that they could fix it for free!They made appointment for me the next day and I was able to get my phone repaired and have it back as good as new.UBreakiFix saved me almost $500; I am extremely satisfied and highly recommend them. They have a customer for life!
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August 2023 by Brennan Zande
Jackson got me all set up! Batteries plus replaced my screen with an aftermarket screen that did not work. I came here to get it fixed again and was blown away at the quality of service. Highly recommend these guys! Thank you so much!
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August 2023 by Katherine Hall
I have used the uBreakiFix on Oberlin multiple times for broken laptops and game systems. They are my go-to whenever my electronics break down. They do an awesome job and are very honest about the repairs. They won't take on a repair if it may not fix the issue (saving you wasted money) and will reduce the price if a completed repair isn't up to par (and they do it on their end without prompting). And when I say not up to par, I mean minor issues. They reduced the price of my laptop's keyboard replacement when the only problem was you have to push the space bar a tiny bit harder than the other keys.Will definitely continue using them.
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August 2023 by Livia Pariz
I used them twice to fix/add screen protector in 2 of my cell phones. Good, fast service with reasonable price. I recommended them.
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July 2023 by Angelo DeVita
Great experience with my z fold 3 inner screen protector. This was the third time I went and they fixed it for free with only a 20 minute wait. Place can get busy when it first opens but things move quickly.
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July 2023 by Kerri Rosato
I worked with two individuals, one when I dropped off, and one when I picked up. They were both efficient, professional, and had nice demeanors. I understood the approximate cost and upon pick up the quote was pretty accurate. Both ipads are fixed and in good working order. I would definitely come back.
