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March 2024 by Vitaliy Stoyko
Somebody, help these kids cause they don’t know what they are doing.
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February 2024 by Myles O'Reilly
Spoke with the owner multiple times and he is hands down one of the most disrespectful, laziest and rudest people Ive ever had the pleasure of working with. We ordered a package overnight for pickup, we received partial of the order without issue and the next day were informed that they received the other parts of the order.When we went to pickup the order he suddenly stated he would not let us pickup due to not having a physical company ID which I informed him its not possible, companies do not issue ID. He kept saying over and over again this is not his problem and he stated multiple times "he would do absolutely do nothing to help!" If you pull up the tracking it has our employees name and contact information on the tracking, but he said "its not my job to do anything other than read a label, I will not pull up tracking or do anything to see who owns this package". We stated he let us pickup the order yesterday without issue and that is what contained our name and info on the package, but he said that it is our problem and he will send package back. We spent hundreds of dollars on this order and flew people in from across the country to install based on this package.Owner denies being associated with UPS and will only hang up when we call. He is beyond disrespectful!I would never EVER use this location for anything
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February 2024 by Jordan S
I frequent this location quite a lot (since I tend to go overboard on my online shopping & need to make frequent returns) and I must say, the employees here are always wonderful. They are so quick, efficient, & friendly. Even when the line is trailing out of the door, I never spend more than 10 minutes on this errand (which I greatly appreciate). Keep up the good work!
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January 2024 by Kylie
They were very helpful
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January 2024 by Wow OMG
The handsome black gentleman with glasses working the counter after Xmas was beyond helpful and professional
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December 2023 by Charlene West
The team at the Brier Creek UPS Store are magnificent and offer the best quality of service. They are knowledgeable, reliable and work expeditiously to get your packages out the door and other service needs met.
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December 2023 by Gabriel Panaitescu
Definitely not the best UPS store around. They made me pay packaging for an Amazon return. Will try to avoid this store in the future. They are friendly through their words, but don’t manage to follow through with what they do.
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October 2023 by A H
I called this UPS store for same-day poster printing and they responded in a very rude way and charge ridiculously (charge for sq ft)!!!! I printed same-day poster at many UPS stores before which none of them charged this way. I suspect their pricing is totally random and it is a scam!! Avoid this store. On the other hand, the other UPS store in Raleigh is exceptional so go there plz.
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October 2023 by Cookie
Never had any issues with this location. I go in, drop my packages, and go. Staff is cordial, no need for chit-chat. Will keep coming to this UPS location.
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October 2023 by Kat Hollom
This is the worst ups in Raleigh. There is one gentleman that works there, I believe he's the manager that is so rude. Every time I bring in an Amazon return he always has an issue.
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October 2023 by Bob Hatcher
The employees at the Brier Creek are excellent. We have had a box at this store almost since it opened.Even though the employees have changed over the years in general, they are very good. They attempt to assist you quickly and professionally plus they make an attempt to remember your name and treat you as an individual and not just a customer.Thanks for hiring such good folks. They are the face of UPS and they present a good one.Bob H
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October 2023 by Terry C
Hands down the best ups store!!! The workers there have helped me phenomenally. They even have 24 hr access to your mailbox. The customer service is superb. The owner Veronica does amazing job running the store and is usually nearby to assist during busy hours. I only go this store because they're very patient and there to assist you with whatever you need. Even when I just need a quote. I also love the house account where it can be seamless shipping experience. I just drop it off and they pack and ship it for me and just put it on the house account. If I could give them 6 stars I would!!!
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October 2023 by Tiffany Britt
This is the only ups I will go to, they are very friendly and know their job! They work as a team to make sure everyone is seen in a timely manner! Jessica is amazing!
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October 2023 by Versatiletip
Believe the poor reviews! Most if not ALL of the workers at this location act as if they should get paid for doing nothing but, being on their phones and standing around talking ?. Not helpful at all.
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October 2023 by May B.
I had a prepaid label and was in and out quickly. I thought going after work I'd have to wait, but they were fast and friendly!
