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February 2024 by Heather Setzler
Drea was fabulous!!! Thank you for excellent service!!!
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February 2024 by Raheem Taylor
I am proud to have Tyler Hutcheson as my business account rep. He has helped me in multiple mixups with everything from porting numbers to billing issues. If you have a business and want a pro to work with he's your guy.
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February 2024 by Lora Lake
Aaron was helpful, patient and knowledgeable. It didn’t hurt that he was personable with a huge smile that made me feel welcomed the moment I walked into the store. It only takes a kind attitude to change someone’s bad day to a good one. Thanks Aaron!!!!
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January 2024 by Andrew Simpson
Now the second time I have purchased a phone outright and brought it in to find out Verizon has associated the phone to a promotion where I now have to prove I purchased the phone separately.It used to be that I at least got superior service for having to put up with this. Now service is spotty in Durham... I'm told it is because that there is so much coverage that the phone is switching towers too frequently.The reason I am posting this to this store is both accounts were set up here, and when I try to get something fixed on the account I am told I need to call into the Verizon Business line.Looking forward to ending our service with Verizon.
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January 2024 by K M Hollifield
We foolishly bought into the ad seduction of TMobile after over a decade and a half of good service from Verizon. When we realized quickly what a mistake we had made, we went to Verizon at 8311 Brier Creek Parkway. We were warmly received by the amazing team that makes up this place without judgment! The associate who assisted us was a lovely young professional, Angelique Giannakopoulos. She got right onto redirecting our service back to Verizon and it was a mammoth task. Angelique was a woman warrior for us. She stayed positive and worked through all the hoops to unravel the mess we got ourselves into. Only after she had unraveled and reinstated our mess did Angelique thank us for working with her as she learned how to do a reinstatement! It was her first and she was flawless!While watching her work, we had a bit of time to observe the entire business operation. The flow and vibe of this business was amazing! Busy or not, the efficiency and camaraderie flowed smoothly and evenly.I have put together teams and I know how to evaluate and appreciate team effectiveness. This team worked in a graceful yet highly effective way and defines the "There is no "I" in team." concept.Impressed, for my intended review, I requested the names of those "boots on the ground" who were making this possible. The manager is Lakesha Jackson. The marvelous attitude and atmosphere of the place starts with her! The other management assistant, I observed and appreciated was Kathy Freehand. Gorgeous lady! These ladies may not be the only ones responsible for creating the magic of a near perfect operation, but they are both in management and are the ones I observed. There's a bunch of warmth in the staff and it extends to the customers. Never before have I described any business as truly MAGIC . . . until now.
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January 2024 by Alicia Williams
Aaron was super great help
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January 2024 by J Harris
Brittany was very knowledgeable about the plans and helped us get my wife set up with a new phone.
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January 2024 by Peggy Hanna
We were lucky to have Drea from Brier Creek store. She explained everything in detail & answered all our questions patiently.
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January 2024 by Marla Hatton
The staff is outstanding. I had one man help me (forgot his name). He was very patient and great.
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January 2024 by Torrance Holloway
I just switched to your company and overall I love the service from Brittany everything was excellent
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December 2023 by sheri lewis
Kaleb was awesome. He deserves a big raise. I am in awe of him. Great customer service.
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December 2023 by Hall's Haul-A-Way Junk Removal Service
I had the pleasure of being taken care of by the store manager, Kathy (Kat). She provided me with the services and products that I needed to help successfully run my business. Her knowledge and professionalism impressed me so much that I referred one of my best friends there to switch his mobile service from AT&T to Verizon. Thanks for all your help!
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December 2023 by Dana Murphy
Brittany & Tiffany made for a quick, easy, and simple upgrade that met all my needs and saved me money. Great service. Thank you!
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November 2023 by Jennifer Strickland
After over 18 years with Sprint (now T-Mobile) and being unable to get the phone service I needed where I work and travel, I decided to switch to Verizon. The sales associate, Robert, was very helpful and patient. Chandra, the manager, was helpful and knowledgeable as well. Took a little time to get things switched over and data transferred to a new phone, but totally happy with the service I received today in the Brier Creek store.
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November 2023 by Jennifer Hedrington
I went in today to upgrade a few phones. I walked in with another couple who were greeted right away and taken to the table. No one including the girl who grabbed the couple in front of me acknowledged me. I stood around waiting for someone to become free. I made eye contact with several employees so I know they saw me standing there. Another customer walked in and stood not far from me. An employee became free and he walked over to the lady that came in at least ten or more minutes after me and asked if she needed help (after we made eye contact at least twice before she came in). It's their loss as she only had questions about her bill and I was purchasing two phones. I hope they make commission because the very nice employees at the Verizon in Morrisville who not only acknowledged everyone coming in, definitely deserve the commission that the employees missed out on at this particular store.
