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February 2024 by Nazariy Mytskan
Visited the branch on the 8th and worked with Zachary Guntz. Banker was supposed to follow up with me about my account and I haven’t heard back by the 15th, called in over 20 times it’s IMPOSSIBLE to reach the bank on the phone. I then went into my Wells Fargo app to “create an appointment” it then showed a number to another banker at the location, after leaving multiple voicemails she did call me back. I then received a call back from Zach 20+ days after my initial visit. Very unprofessional. At that point I had already handled the issue at the 1-800 number. This isn’t the branch I usually go to and it was a BIG MISTAKE to still go here after seeing it has 3 stars on reviews.
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December 2023 by King Koa
Waited 20 mins in line and only one person behind the counter.
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February 2023 by J J
Dreadful banking experience. This branch is OK, but the bank as a whole is awful. I cannot wait to close these accounts and go to a more friendly, customer service oriented bank. Avoid at all costs.
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December 2022 by Kelly Dooms
Was in the bank today with a customer in front of me young full "Karen" on the staff when the computer service happened to be running slow. Customer was irate and hostile but they stayed professional and calm. I'm surprised the customer wasn't forcibly removed from the bank.My customer service was stellar and everyone in the bank is super friendly and helpful. Waits can sometimes take several minutes, but I feel like this is commonplace for banking.However I would recommend contacting 911 authorities when customers are behaving this way, you never know if they're going to behave unpredictably, for the safety of Staff and other customers in the bank. I did not feel safe while she was in the location.
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July 2022 by Phil Grilli
Pretty normal bank and service
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January 2021 by Mike Golden
This is hands down my favorite Wells Fargo branch. Jen and the group here are super helpful and take care of all of my business banking needs.
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December 2020 by Patrick Buckley
Set up an appointment and Luis helped me with everything I needed. He went above and beyond to make sure I was taken care of. Thanks again Luis, Merry Christmas!
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November 2020 by Andy Ceh
Scheduled an appointment to see a banker, was met outside and told to see a drive through teller for my deposit and there “aren’t and bankers available to see you” before I could finish telling her why I scheduled an appointment for a deposit and modifications to my checking account. Great reminder to leave Wells Fargo behind and bank with a local credit union.
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January 2020 by Edward Shook
Always a friendly professional experience. Well managed and trustworthy. Great bank
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October 2019 by Anya Menken
Robertha, or whatever her name was, was rude /// She has long dark/black hair.
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September 2019 by Brent Dozier Jr.
Great clean bank
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December 2018 by Kris Mcgee
Long wait just to remove name from account! No customer service. Need numbering system. Will be closing accounts here!
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November 2018 by 1980s Time Capsule
Employee Juliet was under investigation and got terminated was told when my account was missing over $200. I got reimbursed but find this disturbing and will switch banks after dealing with Wells Fargo over 10 years The worst part is I’m new to Raleigh and never had theft with my account before in a rural area I came from. I mean why touch my small account and I’m assuming this is what got her caught.
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May 2017 by Idolor O.
Nice layout with drive through.
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February 2017 by Dane Edwards
Never had trouble here. I feel other Wells Fargo locations could learn from this one.
