Westlake Ace Hardware is a friendly, neighborhood store known for its helpful and knowledgeable staff. Customers appreciate the personal service and the welcoming, down-to-earth vibe. Staff members are described as friendly, helpful, and well-informed, often going above and beyond to assist with projects and troubleshoot problems. Many reviews highlight the staff’s ability to teach new skills and offer creative solutions, making customers feel confident and supported. The store offers a wide range of materials and supplies, ensuring that customers find what they need for various projects. Although prices can be slightly higher than larger competitors, the quality of service and expertise make it worth it. Customers consistently praise the quick and attentive service, noting that staff notice when customers enter and provide instant assistance. Overall, Westlake Ace Hardware is seen as a local, community-focused business that cares about helping neighbors and providing a positive shopping experience.
Nice hardware store, to be honest I would have left a five-star review. However, I called the other day to see if they had something and I was on hold for 8 and 1/2 minutes and nobody got back to me.
December 2025
Amazing customer service and quick to help plus the great atmosphere.
December 2025
I'm so glad that Ace sells Food Saver products! Our local Food Lion doesn't.