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“My wife and I moved to Rockwell from Harrisburg in 2002. Our family bank was Wachovia. The nearest Wachovia Bank was in downtown Salisbury, so needed to find another bank close by. We interviewed several local banks in Rockwell and was surprised to find a bank that could provide the same services as Wachovia. F&M Bank has been our bank for the last 13 years and F&M has exceeded all of our expectation. One example of superior service from F&M, someone used my debit card number to buy gas at the local BP station in Rockwell. I was unaware of this purchase, but F&M looked at my history and identified I have never used the BP station to purchase gas. F&M called me the same day and was able to remove those charges from my account. Another example, I was traveling to Hong Kong and I used my debit card there to purchase my wife a gift. F&M flayed that purchase and called my home and my wife answered the phone. My wife told F&M that I was traveling and she also asked what I bought. When I returned home, my wife had a smile on her face because she already knew what I had bought her. I surprised F&M flayed the purchase, but I was thankful they did. Now that is customer service.”
“I go through the drive through here several times a week for work. The staff is always friendly and willing to answer all my questions! I appreciate that they remember who I am and ask questions about our office. I would recommend this branch to anyone who is looking for a trustworthy and personalized banking experience!”
“I had an amazing experience at this bank. The employees were welcoming, patient, and genuinely cared about helping me. They explained everything clearly and made me feel valued as a customer. Thank you for such outstanding service!”
“Lori Blum just saved the day for my company. I deposited the wrong check and it nealy caused my company payroll to bounce! Long story short we got it figured out thanks to an extremely competent banker. The tellers were very helpful and polite too. Great branch and a credit to this bank as a whole.”
“This bank beats all the rest. Personal service where they really do know your name. A caring and helpful staff that goes far beyond expectations. This bank is an example of what a real community partner is. If the larger businesses and institutions gave like this bank does our community would want got nothing. Thanks F&M! You are one of our greatest assets.”
“I TO express my sincere appreciation to Marnie Sellers and Jaylen Sanders for the outstanding service the provided during my recent experience. Marnie was incredibly helpful in assisting me with opening my checking account and saving accounts. Whenever I had a question or encounter a problem, she was always available to help with patience, professionalism, and kindness. Her dedication made the entire process smooth and stress-free. I also want to thank Jaylen Sanders for the excellent support and professionalism shown throughout my situation. The exceptional customer service provided by both Marnie and Jaylen truly made a positive difference, and I am very grateful for their willingness to go above and beyond to help. Thank you both for your outstanding service and commitment to your customers.”
“This branch is full of wonderful employees! Amy helped us resolve an issue very quickly—and at the end of the business day on a Friday! Talk about pressure, she handled it perfectly! Thank you Amy!”
“I LLLOOOVVEEE this branch if you could rate a million I'd probably rate above that!!! The staff at this location (THE ENTIRE STAFF) treat you as much more than a client but like family. My daughter Myah-Beautiful loves to go here sometimes just to say hi and excitedly share her day and catch them up on what they're misses lol. She says let's go see my people everytime!!!! Thanks for being such a joy in a world of chaos.”
“WOW! Excellent customer service!! The folks are ready to help with anything you need! They are so friendly & knowledgeable! They just helped me with me setting up online banking for a PTA (no other place would’ve wasted their time in that!) love them!!”
“very friendly and helpful, unless you want to send money to others. They refused to let me send money because they said it was I was being scammed or the person was a terrorist. I have know this person for years and is a friend, but he has Spanish name. I even talked to corporate and they said I could take my business elsewhere. I do have checking at other banks but I have not left this bank only because I have numerous bills drafted and have not changed the automatic drafts to another bank”
“Since my mother's passing earlier this year, I have been spending more time at Truist Bank insofar as setting up an estate account, getting legal documents notarized, obtaining a medallion stamp for stock transfers, obtaining estate account checks, etc. Through it all, Truist Bank has been wonderful! Deserving special mention are Ana Garcia - a very capable and kind person who has helped me at the Avalon Dr branch on many occasions before being transferred to the Jake Alexander branch. She is smart and very talented in her multilingual communication skills when serving the needs of her customers. Additionally, Jessica Serrano (manager of the Jake Alexander branch), was very helpful this past Friday helping with my medallion stamp and offering other helpful advice. Between Ana and Jessica, I would say Truist has a very strong and capable team at the Jake Alexander branch. I have had nothing but positive experiences at Truist.”
“This bank welcomed me from my first phone call to inquire about a loan, James (branch manager) was very helpful and understanding of my needs and timeline. My current bank (soon to be previous bank) told me they couldn't help me. James was able to get the job done before the deadline and was great to work with the entire process. I am currently moving my banking needs to this branch of First bank because of the atmosphere from all the staff at this branch! Thank you for your great customer care and THANK YOU James.”
“Sharonview Federal Credit Union has always been so helpful to us. We just processed another loan with them and Blake was amazing. It’s really nice to work with someone that cares. We cannot say enough good about this credit union.”
“Olivia was phenomenal!!
We came in to open an account and she was on it !
Greeted with a sincere smile , quick accurate service !
Definitely my favorite bank !!
Thanks Olivia”
“I've been banking here for years. They do a fine job.
(They don't have a public restroom, for many security reasons relating to the layout of the building. They do not want an armed holdup. Please go somewhere else if you have to use one.)”
“Friendly teller who was very informative when she discovered there could be a problem with one check as it had my name AND another name on it. The other person isn't on my account and would possibly be returned. I was grateful for the information.”
9AM - 2PM
500 West Innes Street, Salisbury
Banks
“Warda assisted me with a wire transfer today, and she was incredibly kind and patient throughout the process. I truly appreciate her help and even took the time to engage in a bit of small talk with me!”
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“My dad and i have been using this bank for years! the tellers are always super friendly and make you feel heard, and seen. also seem to always recognize me and my dad lol! today Noah helped me set up online banking he was super efficient and a joy to talk to! Thank you guys :)”