Pointers Ace Hardware (True Value) is a beloved local hardware store known for its friendly and helpful staff. Customers appreciate the personal service they receive, often highlighting the accommodating nature of the employees. Many find it to be their go-to place for all hardware needs, valuing the expertise and willingness of the staff to assist with projects, even if it means referring them to another store. While some customers have experienced busy times and occasional overwhelmed associates, the overall sentiment is positive, emphasizing the store's commitment to customer service. The welcoming atmosphere extends to pets, with treats offered to furry companions. Though prices may not always be the lowest, customers feel that the quality of service and the knowledgeable employees more than make up for it. Pointers Ace Hardware stands out as a community-oriented store, dedicated to being "the Helpful Place" for all local hardware needs.
The gentleman who helped me was very kind and helpful ....
May 2026
I ordered canning lids online and picked up in the store. Very easy transaction.
February 2026
First time to this store and it was nice. Very clean store employee was quick to ask if I needed help and even walked to me the section to show me what they had.
