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October 2023 by Mildred Buchanan
Very clean store, staff very helpful and friendly. Have everything your looking for
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October 2023 by Kristal Carr
We adopted our kitten from PetSmart. It was good experience. Would recommend.
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September 2023 by John Turner
We took our new rescue shih Tzu in for a grooming, came out looking like a new dog. Personnel were very nice. $57 price seems appropriate.
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August 2023 by Debbie Bartholomew
Not quite enough staff but their fish are well kept. They also support adoption which is all the more reason to support them.
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August 2023 by Jeannine Theakos
People that work there are so nice and helpful selection is great
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June 2023 by Christie Marek
Everyone was super nice! I love PetSmart
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June 2023 by Mary White
Shallotte Nc Pet Smart is awesome. Their groomers are great and the staff is very knowledgeable and helpful. Love this store.
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June 2023 by robert ascoli
Had to return dog treats, the rawhide chews were different sizes my dog couldn't handle they graciously allowed me to exchange them
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June 2023 by Laurie Rumbold
Called to have them hold me a bag of dog food to pick up the next day. Went the next day and it was there at check out with my name on it!
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April 2023 by cassie simmons
They didn't have a car groomer for almost a year and then when they got one finally trained, they book her completely out with nothing but dogs! I prepaid for (2) cat groomings when the cat groomer started and had to get a refund because she was booked out for several months with dog groomings. How does Pet Smart advertise that they groom cats but in all reality they don't?
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April 2023 by Jim B.
Called upto get my dog groomed --they said they had no groomers except the ones in training -- so I set up a wash and brush-- Took my dog in and because she had some matting in the front of chest they refused to do the wash and brush --- said they couldn't brush her all day --or something to that effect. What I want to know is if all they have are groomers in training --who is training them --if its onsite then there has to be a groomer there. Been going there for almost 4 yrs -- I don't know if I will ever go back --I am really pissed off now
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April 2023 by Billy Payne
I went in to petsmart to buy 3 common items. I walked out with some misinformation and one of the items I was looking for. I went to Pet sense and got the items with no problem. I will not shop at petsmart again.
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April 2023 by Sam H.
Had set grooming appointment on website. Had a 4 week wait and day before appointment they called to cancel. Employee who called was both rude and condescending. Called me "honey". Objected to phrase, her reply was "have a nice day, "honey" and hung up. No effort made to rebook. Checked website and now shows no appoints available for next 3 months. Sounds like they have no groomers available and rumor has it they can't keep staff. Something wrong here and I will never use them again
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March 2023 by Crystal Freeman
Me and my fiancé go here a lot to look at their reptiles we have a chameleon, two iguanas and a leopard gecko so we know all about how to take care of them and we went today wanting to buy their chameleon but the poor baby look so sick with its eye sucked in and tinier than the last time we seen it just a week ago. I am only leaving this review so they can take care of it and maybe get it medical treatment that is needed. No reptile should be neglected and they really need to help that chameleon I would’ve bought it today but I can’t spend $200 dollars then more to get it back to health.
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February 2023 by Grady Mendenhall
The groomers did a great job on our Yorkie. He looks very handsome and was proud of his new hair-do!
