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March 2024 by Leah Marie
This is my third time having an issue with this particular location. First visit, my order is wrong. I articulate my words clearly and maybe these kids don’t quite understand English language that well. Secondly, the bland attitude was enough, so I started going through the drive through. Today, I ordered the same thing and apparently cash over 20$ isn’t accepted? I patiently waited just to hear that bills over 20$ aren’t accepted? So if someone made a large order and it came up to 50$ or more, you’re telling me this person can’t pay in cash to purchase that order? Just baffling. Now make that make sense. Can these kids not count correctly? Is math too difficult for one to add or subtract? If that is the policy, make it known! This is by far the worst experience I have ever had a tropical smoothie. Hire people with skill and experience. Stop hiring these uneducated, preschoolers. I’m so sorry for our future.
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December 2023 by Zachary Piech
Had a great experience trying a new menu breakfast item (spinach feta egg wrap). Food was great and the staff was friendly. Plus the Tropical Smoothie stores are locally owned.
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December 2023 by Megan Grissett
I've eaten here twice so far--once for dine in, once from the Drive Thru. Both experiences were positive. The ingredients tasted light and fresh. My Go-To is the Caribbean Jerk Chicken Wrap and the Island Green Smoothie. It's a bit pricey, but a tasty treat.They do have younger employees, so service may be a luck of the draw, as others have experienced.
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November 2023 by Kelly Thayer
This location has a great team! The store is always clean and organized. Employees are friendly and helpful.
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September 2023 by Brittany Fairchild
Made an order, went to pickup. Wasn't greeted and was told very rudely and abruptly "It's gonna be a bit" when I inquired about my order. Finally recieved my order, and on my buffalo chicken wrap that clearly stated NO Lettuce and Tomato had a whole head of lettuce and pieces of tomato. Poor service and it's a shame because I have never tried this place and wanted to like it..
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August 2023 by Stephanie Patti
The only thing that I was disappointed in was that I went with my sister once and had to lose out on the points cause my phone wouldn't upload the app quick enough. I missed out on a twenty dollar purchase of points because of the small blunder.
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August 2023 by Evelyn Roland
I love this place, I'm here at least once a week, beach club salad is the BEST I also love the chicken bacon ranch flatbread!!
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June 2023 by Fariel Graham
I went here for the first time today.... I ordered a breakfast all American wrap... it wasn't the best. To start off with the eggs are TERRIBLE... I don't think they are real eggs... there was barely any bacon in the wrap and it was small for 5 dollars. I wouldn't return for breakfast, maybe a smoothie. 2 out of 10 recommend.... and that is only because they were quick and polite.
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June 2023 by Melissa Belanger
Great service and friendly staff every time we have been in! Love the detox smoothie!!
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May 2023 by Della
Love this new spot!! It’s a new spot so you may have to wait a little bit while training is still in process. I suggest ordering online if you’re in a time crunch. Love Kayla, Lindsay and Reagan. I have to say some of the other evening girls leave a lot to be desired. Owners seem awesome!!
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May 2023 by Kendra Robinson
I go to this location at least twice a week, they’ve always been super friendly and reliable, until today.Girl with the neck tattoo taking orders was rude in comparison to the usual girl in the window. They messed up my order and won’t answer the phone now.I ordered the Smokey grilled cheese (what I order every time) and they gave me something else. Didn’t have enough time on my lunch break to run back to get it fixed. Todays service sucked.
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May 2023 by Rob Q
Great prices, and great food!!!Their coupons are amazing!
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May 2023 by Lauren Farren
I understand they’re newly opened and the staff is still learning, but overall my first experience was not a good one. Went tonight for dinner and I ordered a wrap and a smoothie. The wrap came out quickly and was hot and delicious so no issues there, but they took almost 40 minutes to get me my smoothie, and served at least six people who came into the restaurant after me prior to me recieving my order.Hopefully with time the service and quick order turnaround will improve!It wouldn’t let me do half stars for whatever reason, but I’d give 2.5/5 for now.
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May 2023 by Della Brady
Love this new spot!! It’s a new spot so you may have to wait a little bit while training is still in process. I suggest ordering online if you’re in a time crunch. Love Kayla, Lindsay and Reagan. I have to say some of the other evening girls leave a lot to be desired. Owners seem awesome!!
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May 2023 by Asia Lee
I absolutely love this location. I work across the street so it’s very convenient for me on my way to work to grab breakfast. I always order before I leave my house and when you order online, it gives you a promise time which is usually 20-30 minutes and it’s always ready by then. Because the store is new, it’s going to take longer than an older more seasoned store would, no big deal. The staff are always pleasant, I think her name is Haile always diligent and I’ve seen her run all of the smoothie machines by herself at once. There is one other girl there, her name is Kayla and she is also very friendly and diligent. The owner Brandon is very friendly and outgoing, he makes sure to greet each customer that walks in and thank them for their visit. I have yet to have a bad experience with them. If you don’t want to wait, go to McDonalds. I can still promise that you will wait because I’ve waited 30 minutes in their drive thru line before as well. Overall, be patient and give the staff a chance, they are working as hard as they can to learn and serve their customers.
