Verizon Business Services has received mixed reviews highlighting both exceptional staff and some operational issues. Many customers praised the helpfulness and professionalism of the employees, particularly mentioning individuals like Joni, Austin, and Tristin, who provided excellent service during their visits. Customers appreciated being greeted promptly, receiving guidance through transactions, and having their device issues resolved efficiently, such as battery and charging problems. However, some reviews noted concerns over the company's overall decline, mentioning difficulties in getting straightforward answers due to outsourcing and frequent transfers. Additionally, there was frustration when the store was unexpectedly closed during business hours, leading to confusion among waiting customers. Despite these issues, the helpful staff at this location is a standout feature, with many expressing a desire for more employees like them. Overall, while Verizon Business Services in Shelby, North Carolina, has its strengths in customer service, it also faces challenges that need addressing.
This place gets 3 stars only because the staff member was super helpful and on top of everything, the company as a whole has went down hill and outsourced everything to where it is a constant transfer to get simple answers. The staff here though was amazing!. Verizon needs more people like the staff here.
September 2023
I did not purchase anything the sales rep was fabulous, was very friendly and helpful. Her name is Joni, (I think I spelled it right, if not I'm sorry). Very honest and helpful in what I was looking for.
February 2023
Good service when in through out my time of service.
