Verizon's Shelby, North Carolina store offers a wide range of mobile, 5G home internet, and business solutions. Customers can conveniently visit the store or schedule an in-store appointment online, with the option to pick up online orders in-store, take advantage of free 2-day shipping, express lockers, or same-day delivery where available. The store's customer service has been praised, with reviewers highlighting the exceptional assistance provided by employees like Austin, Tristan, and Jessica. These professionals have been described as friendly, helpful, and going above and beyond to ensure a smooth and satisfactory experience. Customers have appreciated the time taken to guide them through the process, address their needs, and resolve any issues they may have encountered. However, not all experiences have been positive, with one reviewer mentioning an encounter with a rude employee who tried to overcharge for a product. Despite this isolated incident, Verizon's Shelby location is generally well-regarded, with customers expressing their loyalty and intention to return for future needs. Overall, Verizon's Shelby store provides a convenient and customer-focused experience, with a team of dedicated professionals who strive to meet the diverse needs of their clientele.
Just purchased an otter phone protector from a person named joan at Verizon in Shelby nc We found her to be very rude and trying to overcharge us for your products. A big turn off as far as being helpful
August 2026
Brandon was a huge help getting my new eSIM setup and getting my iMessage back!
June 2026
Great Customer Care From a very great worker named Brandon
